Complaints Data Analyst

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In this role, you'll work as a Data Analyst focused on supporting Everyday Banking in Santander. You will be a subject matter expert for the Complaints channel, supporting the production of daily, weekly, and monthly MI dashboards, analysing data, and building reports to help understand the performance of the channel. The work you do will support the leadership with coaching and development and help them make key decisions and planning.

This role involves maintaining and improving the existing suite of management information reporting, producing analysis on key issues or topics of interest, and interpreting data to produce new insights.

The difference you'll make.

• Producing the current suite of regular management reporting in an accurate and timely manner following team and brand guidelines
• Automating processes where possible, moving existing reporting away from excel and into BI tools
• Analysing data to identify trends or highlights to support Everyday Banking
• Liaising with stakeholders to understand business issues & analytical requirements
• Developing a self-service model to enable stakeholders to get answers to common data questions
• Supporting with requests and queries and responding to them and where possible resolving them in a timely manner

What you'll bring.

• Proficient knowledge and experience of working with MS Excel
• Good working knowledge of Complaints data and operating model

It would also be nice for you to have.

• Basic understanding of SQL, SAS or VBA or other coding experience (e.g. Hadoop/Data Lake, Python)
• Experience of working with BI Tools e.g. MicroStrategy, Tableau, Power BI
• Strong interpersonal skills to effectively communicate at all levels through a variety of methods
• Analytical mindset & natural problem solver

What else you need to know.

This role would be based in Milton Keynes.

The role is currently expected to work at least 1 day per week in the office and work from home for the rest of the week.

How we'll reward you.

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

• Eligible for a discretionary performance-related annual bonus
• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
• 27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Company funded individual private medical insurance
• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments
• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
• Share in Santander's success by investing in our Sharesave and Partnership shares plans

#ThePlaceToBeYourself - Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

A bit more about Santander

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:-

If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face.

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