Revenue Assurance Analyst

Function:
Planning, Controlling and Reporting

Closing Date:
28/11/2022
An enticing opportunity at Virgin Media O2 is available as a Revenue Assurance Analyst. You will implement a programme of activity working under the direction of the Revenue Assurance Team Manager, to maximise revenue recognition by Virgin Media Business to surpass Revenue Assurance critical metrics. To deliver Revenue Assurance in line with quality standards and procedures, and to contribute to continuous improvement of Revenue Assurance Activity and performance improvement feedback to the wider business

The must haves

In order to be considered, you must have the following experience;

• Handling partner relationships - Engages customers optimally, resolving issues and understanding drivers/needs
• Relationship Management - Ability to build and establish effective relationships to elicit information from key individuals
• Service Improvement - Understanding of process improvement methodologies
• Literacy and Numeracy - A high level of numeracy and the ability to analyse and interpret data in a high volume environment showing attention to detail to required pace of output
• Experience of working in target driven, transactional customer centric environment of a large organisation desirable
• Demonstrable experience of using customer management systems

The other stuff we're looking for

We'd also love you to bring;

• Self Drive - Self-motivated, well-organised, adaptable and resilient. Responds to challenging priorities with a sense of urgency and pace. Ability to work well under pressure. Ability to display initiative to resolve problems. Demonstrate commitment to the Virgin Media Values and behaviours and embedding them in the company culture. Ability to take ownership for own performance, maintaining performance statistics at required level in order to contribute to team performance to KPI's and SLA's and develop/improve
• Ability to prioritise and work effectively under pressure
• Good interpersonal skills/ team player
• Numerate approach and attention to detail
• Must be able to use Excel (sophisticated level desirable), Word and MS Outlook

Principle Responsibilities

• To achieve and maintain agreed productivity and quality levels as defined by the Team Manager
• Work with the Manager to ensure that all identified issues are raised to the relevant people, departments or 3rd parties and that resolution is achieved as quickly as possible
• To accurately and efficiently complete all daily/weekly/monthly tasks following documented departmental processes, ensuring that quality standards and regulatory requirements are adhered to
• Action all tasks within agreed SLAs, and ensure all queries are resolved or responded to.
• Advancing possible root causes, trends and issues of error to Team Manager
• Ensuring that activity statistical data is correctly entered into reporting mechanisms
• Produces analytical reports to support internal and external customer requirements
• To identify and communicate opportunities for continuous improvement and potentially lead these through to conclusion
• Be responsible for keeping up-to-date with changes in company procedures, regulations and processes

What's in it for you?

As you're already a valued member of the Virgin Media Family, you'll know lots about the amazing stuff we do to take care of our people!

Next steps:

If you think you've got what it takes to make a move, we'd love to hear from you. It's important that you take the time to submit a formal application via Workday. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.