Customer Services Specialist - P2P

Customer Services Specialist - P2P

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Summary:

• Reports to the P2P Customer Service Manager
• Responsible for responding to internal customer & supplier enquiries and resolving complex invoice processing issues

Essential Duties and Responsibilities:

• Ensures internal customer and supplier enquiries (e.g., webchat, email, scanned correspondence, etc.) are resolved in a timely manner with a good quality of service / response always delivered, targeting to resolve on first contact
• Work with Shared Service Centre (SSC) personnel and vendors, as well as in-country personnel to address and resolve issues as they surface, enforce the adoption of the agreed channel strategies and manage compliance to the defined policies and procedures
• Investigate complex invoice processing issues and progress through to a satisfactory outcome
• Process vendor debit / credit memos 
• Support period-end close reconciliation activities, as needed
• Reconcile supplier statements and investigate debit balances as instructed
• Provide information and coding to facilitate the recording of journal entries in GL
• Data entry/ keying into payable systems as required 
• Reconcile / analyze general ledger accounts as required
• Ensure errors are minimized and straight-through processing principles are adopted where possible
• Identify and present solutions for continuous process improvement
• Review and propose changes to Accounts Payable policies and procedures as dictated by market and company changes and/or industry, in addition to changes in personnel, department practices and systems
• Educate internal customers and suppliers on the use of self-service solutions, where appropriate
• Provide input into performance metrics

Qualifications:

• Functional Knowledge in the end-to-end Accounts Payable process
• Excellent customer service skills
• Knowledge of financial systems
• Good analytical and problem-solving skills
• Good written and oral communication skills, in the specified language(s)
• Highly organized
• Ability to meet strict deadlines
• Excellent communication and relationship management skills

Education and/or Experience:

• Bachelor’s Degree, preferably in Accounting or Finance, or equivalent combination of education and experience.
• 3+ year’s experience in a similar Accounts Payable, Customer Service role
• Experience in accounting and financial systems highly desirable
• Knowledge of Microsoft Office suite
• Written and verbal proficiency in English

For further information, and to apply, please visit our website via the “Apply” button below. 
Candidates must be resident in Malaysia, or have the right to work in Malaysia.