Manager, Privacy Incident Response

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Summary:

Job focus is on managing others and applying operational or strategic management skills. Management responsibilities and decisions likely include hiring, performance reviews, pay decisions and development. Achieves goals mostly through work of others. Manages professional staff and/or supervisors/ team leads. Accountable for the performance and results of a team within own area of specialty. Adapts departmental plans and priorities to address resource and operational challenges. Decisions and problem solving are guided by policies, procedures and department plan; receives guidance from manager. Provides guidance to partners, colleagues and/or clients. Responsible for maintaining and driving the implementation of the Global Privacy Incident Response Program, Playbook and Processes to respond to privacy events impacting Northern Trust information and to provide assurance to internal and external stakeholders, clients and regulators of Northern Trust’s compliance with relevant laws and regulations across Business Units and Operational Functions in Northern Trust.

Major Duties:

• Identifies and solves technical and operational problems; understands and recognizes broader impact across the department
• Guided by policies and departmental plan, impacts the team’s ability to achieve service, quality and timeliness of objectives
• Reporting into the Global Head of Privacy, the role will focus on managing the Privacy Incident Response Framework and supporting the implementation of the Global Privacy Program and Policy across Northern Trust
• Seasoned multi-disciplinary expert with extensive regulatory, technical, business and functional knowledge and expertise in incident response and communications, development of privacy metrics, raising awareness to and communicating effectively with Business Units and Operational Functions on the impact to Northern Trust from privacy events
• Act as principal Incident Management point of contact and Subject Matter Expert for the triaging and investigating of privacy events and responding to these within the applicable regulatory and client contractual requirements
• Maintain and develop the privacy incident case management systems, business engagement and regulatory notification processes
• Advise the Business on the applicable requirements of the Global Privacy Incident Response Program and deliver training and communications, in particular on the need to identify and report incidents, and to implement the appropriate remediation actions to prevent reoccurrence
• Develop and maintain metrics and reports for the Business, Committees, and Legal Entity Boards
• Maintain and develop processes and provide input into other Risk and Compliance disciplines, including Cyber Incidents, Insider Risk and Fraud Risk
• Carry out monitoring activities to ensure risks associated with privacy events and remediation plans are implemented as necessary
• Develop and deliver training and communications to the Business, Privacy and Security Champions, and develop and maintain Partner Passport guidelines
• Line manage the Privacy Incident Operations Team

Experience Required:

• Applies understanding of the business and how own area integrates with others to achieve departmental objectives
• Guides and influences others either internally or externally to adopt a different point of view
• Build and maintain excellent working relationships with the global, regional and local privacy, risk and compliance teams and Business Units and Operational Functions that are subject to privacy and information processing requirements
• Consistently display a balanced, cross-functional perspective, liaising with the rest of the business to improve efficiency, effectiveness and productivity
• Highly flexible and adaptable to change
• Knowledge of risk management and strategic goals for the bank's business and the financial services industry
• In depth knowledge of regulations impacting incident management such as privacy and financial services regulations, acquired through formal education and work experience is required
• Proven track record in developing and leading privacy risk and incident management and compliance strategies, policy and governance frameworks, implementation of controls to effectively manage compliance risks
• Proven leadership experience in an information / data management and governance setting.
• Experience and knowledge of existing working practices in the financial services industry, including provision of technical advice, risk management, outsourcing, information security controls, data protection impact assessments, and governance and compliance
• Proven ability to adapt to changing priorities, whilst maintaining focus on organization and team activities
• Communication and analytical skills are necessary to consult with partners/clients, and analyze information and apply regulations

Experience Required:

• Manages one or more teams; adapts department plans and priorities to meet short-term service and/or operational objectives
• 15 or more years of experience in financial / banking industry.
• 10 or more years of risk management or compliance experience.
• Minimum 5 years of working knowledge and expertise in Incident Management or a related subject e.g. Privacy
• Educated to University level
• Candidates possessing Certified Information Privacy Professional (CIPP) or equivalent Privacy certifications are preferred

Work Schedule:

• 4:00pm - 1:00am / Hybrid

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us.

We value an inclusive workplace and understand flexibility means different things to different people.

Talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the “Apply” button below.