Tax | Business Process Solutions | Business Process Technology| Manager

Position Summary
Location

Sharjah

When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You'll understand that Deloitte is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).

Our region encompasses diverse tax laws and is part of what makes a career in tax with Deloitte & Touche Middle East a truly stimulating experience. With many corporations operating across several borders, your knowledge of tax will be key to making sure our clients stay on the right side of tax laws and minimize their tax costs. Your people skills will also be engaged as you form a close working relationship with clients, while your technical knowledge will be stretched as you develop expertise across the board in consulting, business, finance and law to craft commercially sound solutions. As you gain experience, you will do so with the full support of a firm that believes in helping you grow and providing you with the skills to succeed.

Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Integrity
• Outstanding value to markets and clients
• Commitment to each other
• Strength from cultural diversity

Reporting to: BPS Partner

Job Overview: 
We are looking for a technical manager with in-depth knowledge of E-Invoicing across borders. You will act as an escalation point for issues raised by clients concerning the relevant process and will manage and monitor the overall client work of the services provided by BPS in this space. Possesses thorough knowledge and broad experience in E-Invoicing and applies it effectively. Advises in daily situations and increases the technical knowledge of the team. Recognized as a credible leader and demonstrates high professional behavior.

Responsibilities

• Build, coordinate and maintain relationships with the Internal Business Customers, Support Functions, and external clients.
• Ensure state of the art delivery and execution on E-Invoicing activities
• Ensuring all reporting requirements are met on regular/weekly basis.
• Staff allocation, management and development.
• Escalation to other internal teams and Managers, Director and Partners across Service Lines Leads.
• Overall responsibility to ensure reporting quality and timeliness.
• Monitor and review the activities of the teams.
• Ensure adhering to procedures and controls as defined by the Client for the delivery of the service.
• Act as an escalation point for issues with Deloitte employees and their managers for any query which can be resolved within the control of the accounts function.
• Pro-actively consider process improvements and efficiencies, implementing once agreed.
• Responding to ad-hoc general enquiries from employees and suppliers via telephone and e-mail, requests for work additional to that defined in this SLA will be referred to the primary Customer contact for a management request to be completed and agreed.
• Act as the lead coordinator between the team and the client to conceive, design, and deliver recommended technology solutions to the client.
• Liaising with the client to determine the present state of their organizational processes and documenting recommended process efficiencies and finalize an agreed business model.
• Support the BPT Partner in determining commercial structures for the implementation of business models with the client
• Help the BPT Development team with the strategic executions of agreed business models with the client.
• Monitor agreed KPI and milestones of business model delivery through details
• Lead to identify opportunities to deliver a full range of business process services upon diagnosing client operational issues.

Qualifications

• BA in Business Administration, Information Systems, Technology Engineering or related field in a reputable college (candidates who studied in an English speaking country are a preference)
• Business Analyst or Project Management Certifications preferred but not required
• 7-11 years of experience in project-based digital transformation assignments preferably in the financial industry
• Thorough understanding of ERPs and integration (API, SFTP etc) as well as XML and Reporting.
• Proficiency in English (oral and writing)

Key skills

• Flexibility, adaptability, display availability and a positive attitude toward stakeholders and peers
• Oral and writing English skills (bilingual candidates are a preference)
• Respect for confidentiality
• Abilities to distinguish priorities and act according to the stakeholder requirements and needs
• Ability to multitask
• Research skills
• IT skills
• Quick learner
• Organization skills

For further information, and to apply, please visit our website via the “Apply” button below.