Dealing Manager, Transfer Agency-Hybrid

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role

Working as part of a dedicated Dealing Team in the Transfer Agency Department, providing high touch client service to a range of Northern Trust's Transfer Agency clients. Reporting into the Senior Dealing Manager, the successful candidate will be responsible for the oversight and management of multiple Dealing Control and Oversight Teams in Ireland, ensuring that regulatory and management company requirements are met.

The Department provides third party fund services to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, finance and the Investor Services Centre.

It’s a fast paced environment offering all partners excellent opportunities to grow their careers.

The key responsibilities of the role include:

• Day to day oversight of processing quality and timeliness in all TA Dealing locations.
• Escalation point within the team for unresolved issues and queries.
• Responsible for monitoring all dashboards and deliverable management sheets to ensure all reporting is issued within agreed timeframes.
• Ensuring that KPI’s are achieved in order to keep losses to a minimum.
• Attend and actively participate in weekly oversight calls with the back office location and ensure any challenges are documented and addressed.
• Attend all required operational and inter departmental calls and meetings. Represent the team at client facing meetings.
• Liaising with clients regarding Service and Service Level Agreements.
• Hold regular one to ones with all direct reports and ensure Team meetings are being held on a regular basis.
• Assist the Senior Dealing Manager in establishing goals and objectives for the team and individual partners.
• Maintain and promote open channels of communication.
• Facilitate training and coaching for all team members. Ensure cross training is active within the team. Liaise with the training team if further training requirements are identified.
• Involvement in the recruitment process for new team members and ensure the on boarding process for new partners is supportive/ detailed/ robust/ documented.
• Conduct regular performance management reviews and provide constructive feedback to support and enable career development.
• Responsible for the development of the team.
• Ensure all team members complete all mandatory training in advance of deadlines.
• Comply with Regulations and internal Northern Trust policies.

Skills/Qualifications

The successful candidate will benefit from having:

• A flexible approach to work and being capable of handling multiple priorities in a fast paced environment.
• Accuracy and attention to detail is critical.
• Strong PC Skills – thorough knowledge of MS Word & Excel and ability to learn systems used within the Business (Essential).
• Excellent oral and written communication skills.
• Effective verbal reasoning and numeric skills (Essential).
• Excellent planning and organisation skills to enable effective resource management.
• Ability to motivate others and promote partner engagement.
• Strong analytical and problem solving skills.
• High degree of professionalism, drive and enthusiasm.
• Ability to work on own initiative.
• Ability to review and resolve complex queries.
• Knowledge of Fund Administration and the regulatory environment.
• High level of awareness of effective risk management.
• Ability to set priorities and manage deadlines, escalating issue where necessary.
• Good team player, self-starter, with the ability to work under pressure with minimal supervision.

Experience

• Transfer Agency experience is required.
• Transfer Agency Dealing experience is highly desirable.
• People management/ supervisory experience is required.
• Previous client facing experience is favourable.
• College/ University qualification is desirable.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve!Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us.

Reasonable accommodation:

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the “Apply” button below.