Procurement - Senior Process Associate – French – Hybrid Bucharest

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Inviting applications for the role of Procurement - Senior Process Associate – French – Hybrid Bucharest!

Your job will involve PR to PO compliance checks, requester and vendor management, issue resolution.

Responsibilities

• Running compliance checks on all Free text PR incoming via Ariba;
• Re-routing PRs via approved Buying Channels (catalogs or web-forms) and preferred vendors;
• Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high-quality service and assistance before, during, and after the customer's requirements are met;
• Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken;
• Maintaining and updating content in Ariba for category cards, catalogs, and preferred vendors, web-forms, to ensure accurate content that is easily accessible to all our business partners.
• Acting as liaison to the Accounts Payable team;
• Developing the communication between customers to have a smooth transaction;
• Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs;
• Keeping track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes;
• Following-up with requesters/co-functional teams to provide quick resolutions;
• Following up with Suppliers/Vendors whenever this is required;
• Providing periodic updates to users/impacted parties on the status of the ticket/issue raised;
• Transferring/Raising inquiries to appropriate teams for resolution;
• Finding opportunities to improve or to streamline the process;
• Proactively act and identify Continuous Improvement opportunities.

Qualifications we seek in you!

Minimum Qualifications

• Very good knowledge of French language, min level C1;
• High School Degree (University graduate or Economic studies are an advantage);

Encouraged Qualifications

• Personal culture and client management expertise;
• High motivation and ability to learn;
• Working experience in the P2P field and SAP is a plus;
• Willingness to improve through a fruitful collaboration with an excellent customer.

What can we offer?

• Attractive salary
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.