Accounts Receivable Specialist EMEA with French

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Summary

The Accounts Receivable Specialist is responsible for maintaining their given portfolio of customers and reducing the aging of open AR by maximizing cash collections and reducing disputes. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes (according to the resolution matrix) and providing excellent internal and external customer service.

What will you be doing?

• Completing daily collection activities as prioritized by debt collection software.
• Contacting customers on delinquent accounts for resolution and payment and recording all activities in collection system and resolving unidentified payments and other payment related issues that have been assigned to the account by the Global Cash Application Team.
• Resolving within the predefined time frame those A/R related Disputes that have been assigned to the account and resolving Disputes within own area of responsibility according to the agreed upon timeline.
• Reviewing Dispute documentation provided by cash application or the customer and assigning the Dispute to the appropriate internal owner (as per the resolution matrix).
• Entering notes into Get Paid and provide sufficient information and supporting documentation to the owner.
• Contacting customers regarding unidentified Disputes, determine the reason, securing additional documentation as needed and assign those to the proper owners.
• Contacting internal owners for resolution of Disputes that are not being resolved on a timely basis and cooperating closely with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information.
• Identifying repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.

Who are we looking for?

• Finance professional with functional knowledge of the accounts receivable and dispute management processes.
• Strong analyst with excellent communication skills, who can be diplomatic, flexible, and has a “can do” mindset.
• Specialist with 2+years experience in SSC or similar corporate role with a primary focus on data analytics.
• Bachelor’s degree in Finance/Accounting (nice to have), or equivalent combination of education and experience.
• Excellent customer communication skills with high proficiency in speaking and writing inEnglish + French.
• Experience in Collections process improvements with knowledge using C2C technology (JDE and Get Paid) and proficient user of Microsoft Office Suite.

What we offer:

• Probation period of 3 months and then for an indefinite period.
• Competitive salary, annual bonuses, recognition award program.
• Corporate culture based on our values: collaboration, speed, courage and simplicity.
• Possibilities for development on a personal and professional level in one of the leading global MedTech companies.
• Package of benefits including Private medical care (Lux Med), Life Insurance, Multisport card.
• PPE program with very attractive conditions available for each employee after 3 months.
• Fully covered language courses (English or other languages according to business needs).
• Co-financing of holidays and an additional 2 days off from work annually.
• Employee Stock Purchase Plan.
• Great Warsaw office location - Powiśle!