Al-Futtaim Group

Senior Collections Manager - International Markets | Al Futtaim Automotive | Financial Services

Dubai, AE
Competitive salary + benefits
14 Nov 2022
12 Dec 2022
Approved employers
Approved employer
Contract type
Full time
Experience level

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Head of Collections is responsible for building a team in multiple international geographies, setting collections strategy, establishing goals, monitoring production and managing personnel within Al-Futtaim Finance (AFF) Risk & Collections Department. The Head of Collections will have significant exposure to senior management and will be an active participant in the development of the operational strategy of the company.

What you will do:

  • Maintain effective credit and collections practices to minimize past-due payments and bad debt while adhering to all legal regulations and compliance requirements.
  • Develop and implement procedures to ensure efficient work flow in the processing and handling of delinquent accounts
  • Establish, measure and report on key performance metrics to assess departmental effectiveness and identify areas of weakness/opportunity
  • Partner with our Talent Acquisition team to recruit, hire and train new team members and manage staffing to ensure headcount levels are adequate to achieve outlined KPIs
  • Collaborate with senior leaders in Risk, Underwriting, Legal and Finance in the creation and execution of pre and post-charge off collections and recoveries strategies
  • Identify and recommend advancements to all collections/recovery specific platforms, systems and tools to support operational effectiveness, improve customer experience, and to remain at the forefront of technology in the collections space

Key Accountabilities:

Operational Process and Development

Provide thought leadership:

  • To Country Operations team for setting up Standard Operating Processes for Credit approval of IHF including
    • Process for managing the IHF credit processes
    • Defining the system control for IHF portfolio management
    • Define the payment processes including cheque management / branch payment processes for IHF receivables
    • Define customer service / data capturing and document retention policies and processes
  • Ensure the best practices are shared and enhanced between country teams,
  • Close working relationship with Country Finance and Automotive Finance team.

Collection Governance

  • Ensure collection processes are documented and implemented for Overseas entities (Oman, Qatar, KSA, East Africa, Sri lanka).
  • Standardised reporting of collection across Overseas entities (Oman, Qatar, KSA, East Africa, Sri lanka).
  • Ensure SOP creation for each country for Collections.
  • Support recruitment and training of the Collections team.
  • Identify and engaging the external collection agencies in Overseas entities (Oman, Qatar, KSA, East Africa, Sri lanka) to assign cases.
  • Collaborate with Group Legal (and local legal teams) during litigation and legal recovery process

IHF System Solution and Management

  • Support in modification of current IT system for efficient management of Collections, Repossession, Legal Resolution and Collateral
  • Oversee change management in country teams after the changes in IT system have rolled out.
  • Liaise with EIT and Country Team for commencing and implementing IT system changes

Associate Development & Bench Strength

  • Training – Ensure training of associates on the IHF processes across 7 countries with standardised SOPs
  • Support and manage productivity and staff retention & engagement in IHF
  • Support in Hiring and succession planning for key personnel

Required skills to be successful:

  • Domain expertise in Collections for Financial Services industry with good understanding of Auto Finance products and risk management processes
  • Well-developed planning, time management, and organizational skills
  • Understanding of Risk Governance and relevant market regulations in MENA region
  • Ability to handle multiple tasks during constantly fluctuating volumes

About The Team

The role will report to General Manager - Risk and manage a team of 20 collection executives across different locations. You will be working in a dynamic and busy environment wherein you will be dealing directly with both internal and external customers.

What equips you for the role

  • Minimum 10+ years of experience in Banking / Financial Services with track record of leading and managing change
  • Bachelor's degree required
  • Bilingual with fluency in both spoken & written Arabic & English
  • Ability to effectively plan and execute strategies
  • Proven ability to build partnerships and direct teams
  • Strong training, coaching, and motivational skills

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

For further information, and to apply, please visit our website via the “Apply” button below.

Similar jobs

More searches like this

Similar jobs