ServiceNow Business Analyst (Enterprise Risk and Financial Risk) Financial Services

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY Technology

Here at EY you'll work with a team of amazing Technologists who are always growing, learning, and adapting, in and out of the office. Technology is changing the world, and we're at the centre of it all. With a team list that reads like a who's who in tech, and a highly disruptive business model, we're advancing the art of team collaboration. Driven by honest values, an amazing culture, we're out to unleash the potential of every team. We're looking for people like you who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative environment.

We're seeking a ServiceNow Business Analyst, with specialisation in Enterprise Risk and Financial Risk Management. An experienced consultant who's an encouraging team player, is passionate about solutioning enterprise risk and compliance management processes in ServiceNow and has a knack for producing an excellent customer experience in designing highly supportable solutions.This role is available in Sydney and Melbourne.

What you'll do

• Elicits, challenges, and prioritizes requirements using standard processes and templates, and translates complex enterprise risk frameworks, operating models and processes into functional design and use case documents.
• Develops project scope, objectives, constraints and assumptions for a given large, strategic, multi-year project.
• Participates and provides guidance in development of the technical design, test plans, and user documentation. Consults internal business groups on requirements, functional architecture and implementation.
• Demonstrate a thorough understanding of the client's requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process meeting or exceeding the functional requirements.
• Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution.
• Supports organizational change management (OCM) efforts by providing information on the "to be" solution.
• Leads quality management reviews and ensures all business and design requirements are met.
• Can extend business analyst skills beyond Risk and Compliance in other areas like Security Operations and HR.
• Conducts application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training.

Skills and attributes for success

• Mandatory ServiceNow certifications (preferable to have Risk and Compliance certification in ServiceNow).
• Strong understanding of Enterprise Risk and Financial Crime Risk frameworks (e.g. ISO 31000).
• Preferred 2-4 years of ServiceNow platform and development experience.
• Sound understanding on Cyber and Technology Risk and Security frameworks (eg NIST Cybersecurity Framework, ISO 27001, NIST 800-53, NiST 800-30, and/or PCI) is preferable.
• Understanding of how the ServiceNow Chatbot functionality works on the Portal.
• Good understanding of the Knowledge/Content features of the platform.
• Supervisory experience working with a diverse internal and client teams.
• Client presentation development; executive presence.
• Ability to produce documentation utilising the MS Office Suite.
• Understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL.
• Experience managing relationships, operating procedures and service level agreements with clients and coworkers.
• Experience implementing systems using the Agile/Scrum methodology.
• Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design.
• Experience designing and implementing IT and Non-IT related process workflows, procedures and technical standards.
• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions.

It's great, but not required, if you have

• BS in Computer Science or equivalent experience.
• Experience with developing on a SAAS platform is advantageous.

What we offer

• Success as defined by you : We'll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Continuous learning : personalised career development including coaching, experiences and formal learning so you'll develop the mindset and skills you'll need to thrive in the future.
• Diverse and inclusive culture : You'll be embraced for who you are and empowered to use your voice to help others find theirs.

At EY, you'll be rewarded and recognised based on your performance and our comprehensive benefits package can be tailored to your individual needs.

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging. If you require any adjustments to the recruitment process in order to equitably participate, we encourage you to advise us at the time of application via contactrecruitment@au.ey.com or phone +61 3 8650 7788 (option 2). Regarding this role, the minimum salary is $97,500 including 10.5% superannuation.

We understand the importance of social distancing at this time so our recruitment and onboarding process may be managed virtually so we can continue to prioritise the safety and wellbeing of EY people, clients, guests and the broader public.

Looking to take advantage of the size and scale of our global EY network? This role may provide the opportunity for secondments to New Zealand and Japan - let your Recruiter know if this is of interest, as you go through our recruitment process!

The exceptional EY experience. It's yours to build.

EY | Building a better working world

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