Head of Risk Assurance

We are recruiting for a Head of Risk Assurance to join our Risk and Governance team within our Heritage Customer Division. Reporting into the Head of Risk and Governance, the role involves leading a teams of Customer Risk and Assurance Managers in the Heritage Customer function to promote informed decision making and controlled risk-taking that improves customer outcomes and delivers long term value for shareholders.

Salary: Up to £80k depending on experience + excellent benefits such as private medical insurance, 38 days' annual leave, 10% pension employer contribution (matching a further 2%) and lots, lots more!
Job Type: Fixed Term Contract (9 months)
Job Contact: 0131 245 1000
Closing Date: 04 November 2022

We have an incredible opportunity to join us here at Phoenix Group as a Head of Risk Assurance, to join ourHeritage Customer Risk and Governance team.

Flexible working
You can expect to work in a hybrid manner with time spent working in the office and at home. We believe that work/life balance offers benefits for customers as well as ensuring that you can balance a successful career with your life outside of work. We will discuss flexibility, what is important to you and balancing this with business requirements during the recruitment process.

We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and safe at work, and are proud to be an equal opportunity employer. Everyone is valued at Phoenix regardless of age, gender identity, neurodiversity, race, disability, sexual orientation, religion, ethnicity, socioeconomic background or anything else. Whether it's joining one of our internal employee networks, being an ally, taking positive action or simply being there to listen, everyone at Phoenix is valued and respected.
If you need any help or adjustments to the recruitment process due to health, disability or anything else, please let us know so we can help you to be the best version of yourself.

The role
We are recruiting for a Head of Risk Assurance to join our Risk and Governance team within our Heritage Customer Division. Reporting into the Head of Risk and Governance. The role involves leading a teams of Customer Risk and Assurance Managers in the Heritage Customer function to promote informed decision making and controlled risk-taking that improves customer outcomes and delivers long term value for shareholders.
You will be responsible for the oversight and support of the implementation of the Group's Risk Management Framework within the function, reporting to SMFs and the Board on key risks and the effectiveness of risk management and compliance in respect of heritage customers. You will be required promote a strong risk culture and support the division in delivery of their reasonable steps framework, ensuring that the function is provided with support and independent challenge to secure good customer outcomes. The role holder will also responsible for ensuring all risk and control accountabilities are executed effectively and efficiently. You will need to have strong stakeholder engagement and communication skills within the function, and provide representation for the business on group led risk and governance activities.
These roles offer a great opportunity to work within an exciting, customer focused environment.
What are we looking for?
- Risk awareness & understanding of complex legacy platforms and products delivered through multiple Outsource Providers across multiple locations both nationally and internationally
- Ability to respond to large portfolios of strategic change delivery and transformation actifvity, undestand risk impacts and provide relevant support and challenge.
- Building close working relationships, gaining credibility and an appropriate level of influence both with internal function leaders (to support recommendations) but also with the wider 3LOD community both within Phoenix Group and at OSPs in order to build a best practice model.
- influential senior internal and external stakeholder management
- Maintaining an understanding of complex and differing contractual relationships/SLAs and ambition/objectives with Business Units, Value centres, Strategic Partners and Outsource Service Providers.
- Lead and develop qualified senior Customer Service and Assurance professionals to ensure the potential of each is individually and collectively recognised
- Continuously maintaining and developing technical knowledge and awareness of the wider external political, technological and regulatory landscape, and applying this in conjunction with significant business awareness in order to provide review, challenge and advice.
- Managing priorities which may be conflicting and taking responsibility for planning and initiating work independently in response to the changing business risk profile
- Owning the delivery, reporting and rollout of the Customer Risk Policy suite across Heritage Customer
- Deputise for Heritage Customer Head of Risk & Governance as required.
- Operates with significant autonomy on a variety of complex risk management related tasks and activities concurrently.
- Plans and manages workloads and deliverables of team in line with time, cost and quality targets.
- Ensuring timely escalation of significant issues to the Heritage Customer Head of Risk and Governance/Heritage Customer Director and maintenance of confidentiality when given access to restricted data or information.
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Essential
- Risk Management Experience
- Financial Services Experience
- Strong stakeholder management skills
- Customer/Operational experience
- Assurance Experience
Desirable
- Risk profession qualifications