Operations Client Service, SrAssc

State Street
London, UK
Not disclosed
06 Oct 2022
06 Nov 2022
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant

Who we are looking for

A self-motivated individual with excellent interpersonal and organizational skills. The role is to support Custody Client/Asset Manager service relationships involving query management across the full spectrum of back & middle office operations - including multi-market Trade and FX settlement, Cash Management and Processing, Cash and Stock reconciliations and Fund Onboarding activities. Candidate will work in a team supporting UK based Asset Manager clients reporting to Officer/AVP level line management.

Why this role is important to us

The team you will be joining is part of the Global Client Service division within State Street focused on providing key asset owner clients and their appointed managers with timely and accurate answers to questions they have in support of the effective delivery of their Investment activity.

What you will be responsible for

As Officer you will:

  • Work closely with Client Service Officers in support of allocated Asset Manager clients.
  • Serve as a primary point of contact providing enquiry and operational support to high profile Asset Manager clients on complex asset servicing functions.
  • Identify operational issues with client impact and escalate for resolution.
  • Proactively communicate with clients on matters of interest and importance, developing and enhancing the relationship.
  • Identify, implement and support client specific service requirements, bridging gaps and enhancing service delivery.
  • Develop understanding of the client’s operational process and tailor Client Service delivery accordingly.
  • Liaise with operations teams to solve processing problems Identifying where there is a need for escalation of issues.

What we value

These skills will help you succeed in this role

  • Strong written and verbal communication skills
  • Strong Customer Service ethos
  • Ability to effectively articulate issues and identify and execute on solutions.
  • High level of Risk Awareness
  • Strong knowledge of asset servicing and global custody operational processes and systems

Education & Preferred Qualifications

  • Education to Degree level preferable though not essential.
  • Relevant industry level qualifications preferable.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the “Apply” button below.

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