Al-Futtaim Group

MIS Manager (Process Improvement) | Finance Shared Service Center | Dubai

Dubai, AE
Competitive salary + benefits
04 Oct 2022
17 Oct 2022
Approved employers
Approved employer
Contract type
Full time
Experience level

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Al-Futtaim Group Finance Shared Service Centre (FSSC) is currently seeking a finance professional to join their team in the capacity of MIS Manager.


As a critical member of FSSC Process Improvement team – to support process improvement lead on delivering reporting and analytical support;

  • Prepare Robust, timely and accurate governance dashboard of all FSSC towers like I2P, O2C, Treasury, Tax and Record to Report for monthly reviews with senior management
  • Review operational reports and provide analytical & presentation support to FSSC head and FSSC transformation head
  • Ensure that the data integrity is of highest quality, timely and accurate
  • Support FSSC tower heads in optimization of business reporting
  • Coordinate with IT for automation of various reports & dashboards (Alteryx, tableau, SAP etc.)
  • Drive SLA performance governance and reporting for FSSC
  • Prepare monthly customer dashboards, BRM pack, KPI reporting and drive NPS & CSAT for entire FSSC team


Data management, reporting and analysis

  • Responsible to generate, maintain, consolidate and track various Daily/Weekly/Monthly MIS reports across various FSSC processes like I2P, O2C, Treasury, Tax and R2R
  • Analyze data and reports from various sources like SAP, BPC, BI, Alteryx, Tableau etc. and provide actionable insights and suggestions
  • Ensure that reports are contextual - provide information based on target audience
  • Circulate reports to FSSC internal & external customers (e.g. CFOs, Controllers, Tower heads etc.) on Daily/Weekly/Monthly basis and address observations
  • Prepare dashboard and presentation for customer councils, business review meetings and support reporting requirement from tower heads
  • Supervise information gathering process and consolidation of the input received from respective towers. Also Check the data received for consistency with the underlying business assumptions and prior period performances

Performance Reporting of all FSSC Towers (KPIs, SLAs, C- SAT, NPS)

  • Prepare & review KPIs and SLA reports for each tower on monthly basis and circulate to FSSC tower heads with proper explanations and exceptions.
  • Comparative analysis of the performance and trends against plan & prior year ensuring it contains all the required information to explain major variances and reflect evolving business developments
  • Schedule discussion with tower heads for review of KPI/SLA performances and plan for improvements/targets
  • Conduct NPS and CSAT survey on annual basis and share detailed analysis with Leadership team

Technical Leadership

  • Closely work with IT demand manager to ensure reports are being automated and available on real time basis
  • Proficient in working on RPA tools e.g. Automation Anywhere, Blue Prism and Excel VBA
  • Ability to work on Big data analytics and system integration

People management

  • Ensure adequate guidance and training of team members to meet service delivery targets
  • Responsible for attrition management and timely backfills


Education Qualification:

  • Professional accounting qualification - MBA Finance, Inter CA, ACCA or equivalent
  • Excellent in MS Excel, VBA, Robotic Process Automation, Alteryx, Tableau, Power BI, Power Point presentation
  • Excellent Coordination and stakeholder management skills
  • Excellent on working with large amount of data (Big Data) with multiple sources

Minimum Experience and Knowledge:

  • Minimum 8-10 years’ relevant experience within a large organization at managerial level

Job-Specific/Technical Skills required to complete the tasks:

  • Strong Analytical, process oriented, good communication and presentation skills, exposure to ERP. (Preferably SAP) and SAP BW/ BI/ BPC with Robotic Process automation, Alteryx, Tableau & MS VBA

Behavioral Competencies:

  • Should be able to plan and prioritize tasks, persuasive skills, Kaizen attitude, Self-motivated; and a strong team player

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

For further information, and to apply, please visit our website via the “Apply” button below.

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