Digital Risk & Control Manager - Chase UK

Job Description

Here at JP Morgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase – to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused engineers, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

Control Manager - Chase

Control Manager maintains a strong and consistent control environment through a joint accountability model that aligns managers with each line of business, function and region to mitigate operational risk. The team focuses on four areas: Risk Identification & Assessment, Control Design & Evaluation, Issue Management, and Control Governance & Reporting.

This role will be responsible for the overall management of Product Governance, focusing on the 4 Control areas listed above.

Role Responsibilities:

• Engage with stakeholders to ensure that all Product Governance activities are performed as required as part of the release of or change to any product, service or marketing campaign
• Ensure that Product Governance controls are properly designed, and operating effectively
• Support a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Review and analyse program-related data frames (e.g., KRIs/KPIs) to proactively identify existing and emerging operational risks to business-related programs and strategies
• Connect with control colleagues across the firm, business, operations management, legal, compliance, risk, audit and technology control functions to further establish and maintain business relationship loops
• Manage the ICB Product Governance which includes collation of management of Product Governance Committees, including the production and circulation of packs
• Manage the Product Governance monitoring, KPIs and reporting
• Track and coordinate any post implementation reviews with relevant stakeholders
• Manage the adherence, quality control and challenge process for the Product teams

Qualifications and Experience:

• Bachelor’s degree or equivalent experience required
• Experience of financial service experience in controls, audit, quality assurance, risk management, or compliance is advantageous but not strictly required
• Working knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
• Experience working and efficiently delivering in an information technology area / environment is a plus (E.g. IT Auditing, Programming Controls, Data Management and Governance or the like)
• Experience working in an Agile environment a plus
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Passion to grow as part of a team

Business knowledge:

• Developing understanding of the UK / EMEA banking industry and regulatory environment
• Process Analysis / Design acumen:
• Ability to understand a process and associated risks in order to design effective controls
• Problem Solving / Analytical skills:
• Solid critical thinking, attention to detail and analytical skills
• Ability to analyse data-driven situations to support the formulation of appropriate conclusions
• Communication / Presentation:
• Excellent written and verbal communication skills
• Clear and concise write-up of risks, issues, root causes, remediation, risk mitigants and control enhancements
• Networking:
• Strong interpersonal skills
• Strong collaboration and relationship building skills
• Work autonomously to effect change:
• Flexible, adaptable to shifting priorities
• Manage competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
• Decision Making / Judgment:
• Moderate level of independent decision making using sound judgment

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.

For further information, and to apply, please visit our website via the “Apply” button below.