Accounts Receivable Team Lead

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

The Accounts Receivable Team Lead is responsible for providing leadership and managing the Accounts Receivables processes with primary focus on collections and dispute management for the customers of a specific sales channel supported by the regional SSC. Responsibilities also include formal relationship management with the business stakeholders, GPOs and other GBS functions in addition to management of the specialist team

Essential Duties and Responsibilities:

• Manage and motivate a team of Accounts Receivable Specialists
• Mentor AR Specialists and provide guidance on collections and dispute management methods applicable.
• Formal relationship management with various business stakeholders at GBS, Corporate and Local BU level.
• Facilitate the resolution of unresolved Disputes by escalating through the management chain according to the standard escalation processes and procedures
• Contact customers and resolve collection issues escalated by the Accounts Receivable Specialists.
• Support the reporting activities as required by Global C2C Analytics team and provide additional details on results, issues, and proposed solutions.
• Set and achieve performance targets (cash targets, bad debt %, DSO etc.).
• Enforce policies and procedures, ensuring all team members are aware and compliant.
• Assist staff in identifying, defining, and implementing process improvements.
• Identify and present solutions for continuous process improvements to Global Process Owners and support staff in this process as well
• Partner with Global Process Owners to implement process and technology improvements.
• Oversee Customer Disputes, monitor time to resolves and report out dispute trend analysis
• Drive Dispute owners toward identifying and implementing root cause analysis and solutions (for process, customer, employee and financial value profiles).
• Keep up to date with Accounts Receivable best practices and technology improvements and identify opportunities to implement those.
• Responsible for staff training and education in collaboration with the internal training team
• Understand staffing skill sets to complete tasks.
• Provide performance feedback and coaching to team members.
• Prepare / support training programs for employees.

Qualifications:

• High level ability to influence and negotiate
• Excellent problem solving, and customer service skills
• Performance management
• Negotiation and issue resolution
• Stakeholder management
• Ability to interview, hire, train, and develop employees
• Fluent in English (additional languages to be specified)

Education and/or Experience:

• Bachelor degree in Finance
• 7+ years experience in SSC or similar managerial role, accounting or similar area
• Ability to interview, hire, train, and develop employees
• Proficient with accounting and cash application software preferred.
• Proficient in using Microsoft Office suite.
• Proven track record in Accounts Receivables process management and improvements.
• Expert in the area of AR and Dispute Management.
• Continuous improvement and business process management