Transfer Agency, Off

Job Summary

At this level you will be required to demonstrate a comprehensive knowledge of relevant work processes alongside a broad understanding of related and interfacing activities to provide effective management of Transfer Agency. You will be expected manage day to day tasks pertinent to the department’s activities but a major focus will be on change management, resource planning and development, client relationship management and risk reduction.

Job Duties and Responsibilities

LEADERSHIP

• Responsible for the achievement of specific department/section performance targets and objectives
• As a member of the senior management team lead, support the manager to manage the department
• Make sound operational decisions
• Contribute to the development of the organisation in terms of financial planning, business strategy, service offerings and HR policies

CLIENT RELATIONSHIP

• Development and maintenance of strong client relationships
• Handle and resolve complex/unusual operational and managerial problems that are referred from above and below
• Ensure that procedures, policies and processes are adhered to so that a high quality service is delivered to the customer. Propose and/or implement procedural changes to improve performance of the department or of related business areas
• Maintain and develop expertise demonstrating judgment and an understanding of the business
• Responsible for the development and continued maintenance of satisfactory operational client and regulatory body relationships

RESOURCE MANAGEMENT

• Identify and secure resources required by the department and ensure effective utilisation
• Ensure that Transfer Agency is properly resourced both in terms of people and technology whilst complying with agreed budgetary guidelines
• Provide adequate training to all grades in support of the overall organisation & Transfer Agency Training Plan
• Assist more senior colleagues when required to do so and deputise in their absence
• Utilise management information as required to assist in managing both clients and resources
• Focus on development opportunities for your Senior Associates and ensure that time is made available to focus on non-operational management aspects of role through the delegation of tasks where appropriate.
• Using corporate management tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports

RISK & REGULATORY

• Ensure compliance as appropriate with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organization
• Understand the risk environment within the team & manage appropriately
• Monitor the development and implementation of appropriate procedures to meet internal control and external compliance/regulatory requirements

COMMUNICATION

• Provide regular feedback to managers and more senior colleagues with regard to Transfer Agency operations
• Attend and contribute to operational, client, risk, audit and regulatory meetings as required
• Actively participate in your chosen Focus Group

CHANGE MANAGEMENT

• Create an environment that is flexible and adaptable and be a champion of change
• Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven
• Provide support to Senior Associates and their reports during the implementation of change
• Ensure participation in the completion and implementation of department wide projects as required and lead local team initiatives

Knowledge, Skills & Experience Required

• Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
• Strong written & verbal communication skills
• Possess excellent organisational, planning and co-ordination skills.
• Ability to work accurately to tight deadlines
• Proactive and able to work independently and as part of a team
• Comprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a good understanding of Fund Accounting, Custody and Regulatory background to Funds Industry.
• Typically candidate will have 5-8 years experience in a similar environment including at least 3 years in a management/supervisory capacity. Candidate will lesser experience may also be considered.

Core Competencies

• Accurate and Precise
• Team Oriented
• Organised
• Personable
• Flexible
• Self-reliant
• Enthusiastic
• Excellent communications skills