Client Service Manager, Vice President

State Street.
Atlanta, Georgia; Kansas City, Missouri; Berwyn, Pennsylvania; Sacramento, California; Quincy…
Not disclosed
20 Sep 2022
07 Oct 2022
Contract type
Full time
Experience level

Locations: Atlanta, Georgia; Kansas City, Missouri; Berwyn, Pennsylvania; Sacramento, California; Quincy, Massachusetts; North Quincy, Massachusetts; Boston, Massachusetts

This is a Client Service Manager role in the US Asset Owners division. The client service manager will be responsible for building and maintaining strong relationships with internal service partners.  monitor and oversee the performance of all business unit shared service teams, global COEs as it relates to the overall service delivery for our clients. Under moderate supervision, responsible for supporting the operational management of key client relationship. Prompt follow up on exception situations and facilitating timely problem resolution to mitigate risk to the corporation are required.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As a Client Service Manager you will:

  • Ensure client satisfaction through timely and proper inquiry management. Measured through surveys and direct feedback
  • Has accountability for liaising with COE's, Shared Service teams and other business unit areas as required to escalate and resolve client's service and operational issues
  • Facilitate communication to ultimately ensure an effective operating environment.
  • Work in conjunction with individuals on the team as well as Shared Services/COEs, outsource partners, other business units as well as external clients as needed to ensure seamless processing according to the fund’s policies, client’s procedures and that all SLAs are met
  • Work collaboratively with teams and management across organization on various projects, oversight, committees, KPIs, etc.
  • Work closely with senior management to keep them informed of new developments, service issues and new business opportunities.
  • Maintain functional and technical knowledge across multiple disciplines
  • Perform other duties as assigned

What we value

These skills will help you succeed in this role

  • Strong communication and organizational skills with a consultative mindset
  • Capable of thinking strategically and analytically with a demonstrated ability of driving execution
  • Acts with a high level of responsiveness
  • Ability to work collaboratively across multiple business groups and levels of the organization
  • Self-motivated, strong work ethic
  • Strong ability to adapt to change and multi-task

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the “Apply” button below.

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