Bank of Ireland

Head of People Risk

Dublin, Republic of Ireland
05 Sep 2022
26 Sep 2022
Approved employers
Approved employer
Contract type
Full time
Experience level

Description of business unit

The Operational Risk team sits within Group Risk and is responsible for 2nd line of defence (2LOD) oversight of operational risks. This team is responsible for the Operational Risk framework and policies, 2 LOD Risk metrics, standardised risk and control libraries, review and challenge of 1st line of defence (1LOD) risk management, annual deep dive reviews, 1 LOD Path to Target review and challenge, review and challenge at committees and steering groups, as well as governance committees such as the Group Operational Risk Committee.

Purpose of the Role

Group Risk independent oversight, review and challenge of people & physical infrastructure risk management to ensure the adequate identification, assessment, recording and reporting of people & physical infrastructure risk across BoI Group.

Key Accountabilities

  • Independent review and challenge of the management of people and physical infrastructure risk in the Group including risks in relation to capacity and capability (including retention and remuneration), culture and engagement, industrial relations, and health & safety.
  • Effectively represent the independent Group Risk view of people and physical infrastructure risk at management risk committees, programme steering meetings, Group governance committees etc. to ensure the that risks are being considered and proposed mitigating controls are challenged.
  • Articulate people and physical infrastructure operational risk perspectives in clear and accessible language both written and verbal to ensure the risks are understood by the different partners.
  • Prepare Group Risk insight papers on the people and physical infrastructure operational risk, and review and challenge People Services and business management operational risk papers to committees, to ensure awareness and understanding of people and physical infrastructure risks.
  • Maintain and monitor implementation of a clear and comprehensive people & infrastructure Operational Risk framework, policy and standards to ensure people managers and facilities/health & safety managers have clear parameters and guidance within which they must operate.
  • Compile, interpret and provide briefing notes on people and physical infrastructure operational risk reporting metrics monthly and quarterly to highlight and provide independent insight into the issues that are arising.
  • Work with the Head of Risk Framework to ensure full alignment of approach to oversight of people and physical infrastructure operational risk with Group Risk Management Framework and taxonomy.
  • Provide advisory to the Group and its committees on people and physical infrastructure operational risk.
  • Annually review and propose the Risk Appetite for people and physical infrastructure operational risk.

What is the opportunity?

This is a phenomenal opportunity to join the Operational Risk team in Group Risk at a time of significant change. This role will be a key participant in the review and improvement of all aspects of Operational Risk for the Group. This includes the risk framework, risk metrics, risk taxonomy, risk and control libraries, policies, mentorship, model of engagement with business units and support units, development and presentation of papers to governance committees etc. The opportunity is here to make a personal mark on the enhancement of Operational Risk for the Group.

Ways of Working

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements.

We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

Essential Qualifications

  • QFA is desirable but not crucial.

Essential Skills & Experience

  • Reflecting the senior level of the role and its responsibilities, the individual must be able to demonstrate the following:


  • Extensive experience of operating at a senior risk management level in a financial services organisation ideally with senior experience of people risk and physical infrastructure risk management.
  • Consistent record in people risk and/or risk management in Financial Services.
  • Up to date knowledge of regulatory and industry guidelines for risk management and mitigation in financial services.

Strategic & Leadership:

  • An ability to collaborate, challenge and influence at senior levels inside and outside the organisation including senior executive, GEC and Board level; and engaging with regulators and external partners as required. This includes providing strategic risk analysis and risk perspectives to advise key risk and Group decisions on approach to people risk and physical infrastructure management.
  • Credibility, gravitas, resilience and independence to influence proposals or challenge decisions which affect Group exposure to people risk.
  • Consistent record in operating effectively with business management, Group Risk oversight teams and Internal Audit.
  • Experience of leading and achieving significant uplift in capability in risk management practices.
  • Extensive experience of leading a team of risk management professionals including ensuring there are appropriate skills and up to date industry knowledge on the team to provide a best in class second line of defence in the area of people risk. Some understanding of physical infrastructure risk would be an advantage
  • Consistent track record in the areas of solving problems, delivering quality, achieving results, thinking strategically and leading change.

Key Competencies

  • Manage Risk - Leader
  • Accountable - Leader
  • One Group, one team - Leader
  • Agile - Leader
  • Champion Transformation - Leader

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Flexible Working Promise - New Role, Same Flexibility:

We know how important flexibility is; the Bank is committed to flexible work matching, which will look to match your existing flexible working arrangements to your new job.

For further information, and to apply, please visit our website via the “Apply” button below. 

Similar jobs

More searches like this

Similar jobs