Shared Service Finance Manager | Digital Banking

Job Description

• This position is accountable for and lead the delivery of end to end for shared service processes – focus on RTR
• Key accountabilities include managing the team for month end close, review team performance (accuracy & efficiency) on monthly basis for improvements, manage process improvements, coaching & mentoring team members and develop good customer relationship management

What will your role be?

1. Functional

• Ensure the accuracy, timeliness, and efficiency of all functions
• Manage centralization of new processes into the centre
• Manage the monthly/quarterly/year-end closing & reporting. Ensure GL module is closed on time
• Establish the optimal organizational design, processes  procedures to achieve efficiency and quality objectives
• Resolve critical issues & negotiate with internal stakeholders
• Ensure internal controls are complying and avoidance of future errors
• Collaborate with internal team for tracking and solving raised issues
• Ensure all functions are delivered within agreed service levels (SLA) & targets
• Supervise & manage the team in delivering respective functions to stakeholders in accordance with established standard operating procedure (SOP) & in compliance with GXS’s finance policies, procedures, and relevant legal and statutory requirements
• Manage service transition of respective functions from BU
• Keep abreast with changes of internal guidelines & external accounting standards
• Guide and coach, the team to update the SOPs accurately & timely

2. Leadership/Supervisory

• Train & advise team members on processes and procedures. Develop and prepare training materials if required
• Coach and mentor new and existing team members via on-the-job training
• Act a role model to team members to encourage good practice, team spirit and a quality-oriented approach
• Organize and conduct regular team meetings to address and resolve team issues or concerns
• Manage the performance of the team by conducting OKR reviews & provide constructive feedback for improvements in monthly 1:1s

3. Resource management 

• Allocate resources and responsibilities across the team
• Manage  develop a highly engaged team while providing them guidance and ongoing support
• Establish and mobilise backup plan for staff movements  absences
• Ensure balanced workload among team members
• Involve in recruitment process

4. Stakeholders’ relationship

• Develop and maintain good working relationships with stakeholders
• Cultivate a customer service culture within the team
• Attend to stakeholders’ enquiries and concerns in a professional manner

5. Process improvements

• Drive continuous process improvement and identify standardization opportunities
• Manage process improvements on the existing processes and achieve time and headcount savings
• Ensure process improvements are executed timely, accurately and within budget

Your success factors?

• Bachelor’s degree in finance/accounting/business management/banking and/or professional qualification (ACCA/CIMA/CPA)

Experience & exposure in banking or financial institution is a MUST

• Highly proficient in SAP or Oracle knowledge
• Total years of working experiences: Min 5 years in related fields
• Demonstrated success collaborating with management, peer, and stakeholders
• Possess a process-oriented approach with a continual improvement mindset
• Strong technical accounting skills
• Self-motivated, proactive and result oriented
• Team player
• Excellent communication and interpersonal skills
• Able to work under pressure
• Able to articulate clearly in both written  spoken English

For further information, and to apply, please visit our website via the “Apply” button below. 

Candidates must be resident in Malaysia, or have the right to work in Malaysia.