Digital Risk & Control Manager - Chase UK

Job Description

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase – to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused engineers, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

Digital Risk & Control Manager - London

The Control Management Function

Control Management (CM) function leads the 1st line of defence for operational risk and controls. Our objective is to maintain a strong and consistent control environment across the firm whilst enabling new services to be delivered to customers. As a team working inside the business, this promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

Control Management focuses on four key areas:

1. Control design and expertise, to support new product development,
2. Risks and controls identification/assessment,
3. Control breaks/issues and resolution,
4. Control governance & reporting.

Role and responsibilities:

As a key member of the Controls Team, you will take the lead for supporting multiple agile delivery teams, with a particular focus on in-app journeys. You will be empowered to develop creative and innovative solutions to manage risk and improve the customer experience, ensuring that appropriate controls are embedded in the relevant business processes and customer journeys.

Key responsibilities:

• Act as a proactive, independent advisor and thought leader, identifying business risk issues and recommending solutions,
• Work collaboratively with Product Developers to design and develop controls that mitigate operational risks,
• Educate Product Developers on how to mitigate operational risk through better product and process design,
• Facilitate conversations with 2LOD stakeholders to gain SME input and oversight,
• Participate in Agile ceremonies in the teams you are supporting, and work to the same cadence as other stakeholders involved in product delivery,
• Manage BAU control activities, including control validation, implementation support, testing, KPI definition and reporting,
• Collaborate effectively with colleagues across the firm including: business, technology, product management, operations management, legal, compliance, risk, audit, and technology control functions.

Experience and qualifications

The ideal candidate will have the following profile:

• Bachelor’s degree or equivalent experience,
• Exceptional problem solving and analytical skills. Solid critical thinking and analysis in technical scenarios, attention to detail and able to synthesize large amounts of data and formulate creative and innovative solutions to complex problems,
• Able to think about a problem from first principles, taking innovative approaches to address user needs,
• Familiarity with agile Product Management techniques to take an idea from discovery through to launch to customers and beyond,
• Able to work effectively in agile environments, delivering value whilst dealing with high degrees of uncertainty and continuous change,
• Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a succinct, meaningful and actionable manner,
• Stakeholder management and networking – interpersonal skills; exceptional collaboration, openness and relationship building skills,
• Able to work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results-driven environment,
• Process analysis / design acumen – ability to understand a process and associated risks to inform control design.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.

For further information, and to apply, please visit our website via the “Apply” button below.