Supervisor Investor Relations

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Investor Relations  team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

Your Role:

• You will be responsible for supervision of the daily deliverables, checks and controls of the team. This includes delegating relevant tasks to, and liaising with all team members to ensure they complete their deliverables within SLA.
• You will liaise with IR Senior Administrators and Administrators throughout the day with regards task completion updates and monitoring SLA completion.
• You will communicate daily to the Account Manager and escalate any concerns completing any of the above.
• You will be responsible for an overview of ECM, making sure that all IR Senior Administrators and Administrators are aware of the workflow and complete their daily tasks, using ATLAS as support to monitor team success.
• You will be responsible for maintaining oversight and identifying any potential issues and escalating where required.
• You will monitor client correspondence and Moxie queues, ensuring team are managing responses within SLA, providing professional and comprehensive responses, and approving emails in a timely manner.
• You will compile and review team statistics with the Account Manager each week to identify trends and areas of improvement.
• You will coach team members, empowering them to complete their tasks efficiently and accurately through training.
• You will monitor and report on success and areas for improvement.
• You will provide cross training on IR teams, meeting targets and developing training plans to facilitate.
• You will participate in the leadership of daily meetings and process/system updates, ensuring all information filters through the team.
• You will actively participate in discussions around any enhancements / changes and ensure this is communicated effectively to their teams and processes are updated where required.
• You will build professional, positive and collaborative working relationships with peers and colleagues in other departments, e.g. Fund accounting, SSC, Compliance, Treasury, AML, Legal and Compliance teams on a regular basis.
• You will provide Key Support to the Account Manager in respect of any ad-hoc task completion.
• You will host client visits and trustee on site visits.
• You will be performing Board Pack review final check.
• You will conduct a Fund Setups / Double Blind Checklists.
• You will act on behalf on the Account Manager in their absence with respect to the following:
• Escalation of any team issues or errors to the Senior Account Manager.
• Completion of the monthly Manager Control Reporting.
• Acting as point of contact for urgent client queries.
• Escalating any team items or deliverables that require Account Manager approval to the Senior Account Manager.
• You will risk control within the team. They should be risk aware and employ critical thinking to identify potential issues, both in existing processes and in ad hoc day to day scenarios.

About You:

• You will have a Degree qualified in a business or Finance related disciple.
• You are a ‘team player’ who can work well within the function to deliver a quality service.
• You are creative and innovative.
• You have excellent communication and writing skills.
• You are client focused.
• You have a proven interest in the financial markets and hedge fund industry.
• You are proficient in Microsoft Office applications.

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.