Business Analyst

London, London, United Kingdom, United Kingdom
GBP 33,000.00 per year
17 Aug 2022
15 Sep 2022
Approved employers
Approved employer
Job role
Business analyst, CFO
Business Analyst

Location: Lambeth

Job type: Permanent, full-time

Working Hours: 40 hours per week, Monday to Friday

Salary: up to £33,000

Serco's Environmental Services provide a complete waste and recycling service on behalf of the residents and community in Lambeth. With a professional, dedicated and friendly team of Refuse and Recycling and Street Cleansing staff, we ensure that streets, homes and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to all members of the community that we serve. And right now, we have an opportunity for a like-minded Business Analyst to join our team of essential key workers and help us make a positive difference to the environment we all live and work in.

Reporting to the KPI and Performance Manager, you will be responsible for the production of regular operational reports and performance indicators to ensure the wider management are informed of contract activity and for the front-line configuration of our Operational software (Whitespace) to support the Operation.

You will also deliver agreed regular business information that drives the contract's strategy and decision making, work closely wih the operation to understand the business need for internal reports and insightful business information, support the Supervisors and Management team in Lambeth in the development of the regular reporting against agreed targets, maintain and develop ways of developing reports and processes to achieve improvements in efficiencies, lead in developing requested ad-hoc reports in response to business requirements and be an active member of our continuous improvement programme, providing analysis and insight to projects as well as project managing your own projects, and support the wider contract and business with ad-hoc requests.

We know that Environmental Services workers are our community's unsung heroes and it can be pretty hard work, but we can offer you the opportunity to go home each day with a sense of community spirit, pride in your work, belonging within a supportive and diverse team and the knowledge that your work is making a difference in helping to promote a cleaner, greener living and working space for everyone in Lambeth.

What do I need to do the role?

To be considered for a position within our team, you will be an experienced Business Analyst with experience of using customer information management and Business Intelligence products in a business environment.

You should be proactive, enthusiastic and have excellent attention to detail with excellent MS Office skills (especially Powerpoint and Exel).

Strong communication, planning, organisational, problem solving and investigation skills are essential, as well as strong analytical and interpretive skills.

This role requires an ability to work under pressure to tight deadlines and experience of managing projects.

It would be an advantage if you have knowledge of Whitespace or a comparable software and Power BI.

Previous experience of working within Environmental Services is not essential as we will provide any additional training you may need.

Why Serco

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer
  • The opportunity to make a real difference to the quality of life in our communities
  • A role as a company ambassador
  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Interesting, varied and enjoyable work
  • A company that recognises your contribution

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

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