Operations Client Service, AVP

Recruiter
State Street.
Location
Bangalore, India
Salary
Not disclosed
Posted
17 Aug 2022
Closes
23 Aug 2022
Ref
R-713047
Contract type
Permanent
Hours
Full time
Experience level
Manager
  • Account for the day-to-day management of a functional team(s) and manage daily service delivery and production activities performed by staff
  • Primary contact and key escalation point for operational issues, provide technical expertise to resolve daily problems
  • Act as primary contact and escalation point for operational issues
  • Manage and escalate issues related CoE’s and other Shared Services
  • Manage production activities of Shared Service Associate I, II and Senior Associate, Officer
  • Coordinate the implementation of new funds, systems and processes. Assist with client conversions and other client projects
  • Organize Shared Service internal meetings, as needed, and compiles related documentation, assisting with the coordination and development of the agenda and may attend meetings to record notes and action items
  • Identify and implement consistent operational best practices
  • Assist with compliance/fiduciary reviews and audits
  • Train, develop and motivate new staff, complete performance appraisals
  • Provide coaching and development opportunities to staff, participate in individual on-going training and development
  • Provide technical expertise to resolve daily problems
  • Serve on committees. Help define and implement new company initiatives
  • During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
  • Other duties as assigned

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