Client Services Manager, Assistant Vice President

Recruiter
State Street
Location
London, UK
Salary
Not disclosed
Posted
15 Aug 2022
Closes
06 Sep 2022
Ref
R-709590
Approved employers
Approved employer
Contract type
Permanent
Hours
Full time
Experience level
Manager

Who we are looking for

This position is a Client Services Manager within the Alpha Services. We are looking for someone to act as overall owner, and be fully accountable, for the local relationship and service delivery across all Alpha services end to end delivery for a key strategic client. You will:

  • Act as the primary contact for the Client from an Alpha relationship and escalation perspective.
  • Lead client initiatives and strategies through to implementation and client issues through to resolution.
  • Demonstrate command and control in relation to the operations and service delivery in line with local governance and risk excellence.
  • Play a lead role in the wider Client Service delivery function for the client globally, in support of the overall Global Client COO and Global Client Service Manager.
  • To be responsible for the client governance infrastructure – service review meetings, project reviews, etc.

Location: London UK

Why this role is important to us

The team you will be joining is a part of State Street Alpha Services. Alpha Services gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Client Services Manager you will:

  • Prioritize service objectives for the client and provide leadership and direction to ensure that all project deliverables and recommendations are consistent with overall corporate goals and objectives.
  • Focus on both tactical and strategic issues such as product optimization, operational effectiveness and operating model design for your client.
  • Manage Alpha business relationships with key client representatives and leverage relationships with senior individuals across State Street and client organizations.Set expectations and monitor client service levels.
  • Interface regularly with business and technology units to review and analyze operational challenges and technology developments.Work with business leaders across all sites and jurisdictions to achieve optimum service results and improve client sentiment. Identify and implement solutions to enhance operating leverage and scale for each client
  • Act globally with other Client COOs and the Alpha Management Team to identify and analyse business / client trends and work together to conclude and implement best practice for the group.
  • Support where appropriate the Global Relationship Manager for the client, the Client Executive team, Product Managers and business managers in the sales process.

What we value

These skills will help you succeed in this role

  • Excellent leadership and communication skills, detail oriented and accuracy, problem solving skills, ability to multi-task and ability to work under pressure and meet deadlines.
  • Ability to manage client relationships at a senior level with a customer focused approach with client strategic, contractual and commercial skills.

Education & Preferred Qualifications

  • Minimum 10 years of financial services experience, in client service or relationship management capacity.
  • Strong collaboration and influencing skills
  • Strong written and communication skills and ability to present to clients and senior STT management.
  • Strong sense of ownership and leadership

Additional requirements

  • Flexible working hours may be required
  • Strong sense of ownership and leadership
  • Proven leadership skills
  • Willingness to travel if required to meet clients
  • Strong organizational and time management skills

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the “Apply” button below.

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