Client Service Operations Expert, Hybrid, Senior Associate

State Street
Krakow, Poland/Hybrid
Not disclosed
11 Aug 2022
11 Sep 2022
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant

Who are we looking for?

A professional with prior experience in Fund Accounting or Funds Operations-related environment who will focus on delivering reports to the Clients and will be directly working with the Clients.

Why is this role important to us?

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

Your new role

The position is available within Client Service France team

As a Client Service Operations Expert, Senior Associate you will be responsible for performing and reviewing periodical (daily, monthly, and ad hoc) Client reporting tasks and service including Product Engineering (fund event management - launches/mergers/liquidations by coordinating the set up with internal teams); Change management requests; KPI Reporting; collection data for invoices processing) as well as KYC/AML tasks. You will be involved in resolving various Client queries - act as an escalation point for all internal and/or external queries that ensures all problems are dealt with and resolved quickly.On top of that you will be responsible for ensuring that all deliverables are produced and dispatched on time and in accordance with Client Service level agreements and agreed quality standards.

As a Client Service Operations Expert you will perform the task in the following areas:

  • Take leading role in liaising with other sites on all aspects of service.
  • Research and resolve problems with Oversight and Client considering multiple avenues for resolution.
  • Take responsibility for the quality and timeliness of service to assigned clients.
  • Perform and monitor quality and internal controls for all team deliverables.
  • Continually evaluate current processes to strive for increased efficiency.
  • Plan and manage the daily processes and the effective utilization of resources.
  • Identify issues and problems in service delivery and carry out necessary corrective actions, keeping the team and the Officer informed. Record issues in the issue log and track progress.
  • Review corporate documentation on processes, procedures and controls, and evaluate the continuing effectiveness of these and related systems, initiating remedial action as necessary. Ensure documentation exists for any client-specific procedures.
  • Produce the monthly Key Performance Indicator reports.
  • Participate in the development, testing and implementation of the new systems and products.
  • Assist with planning and management of all relevant project work.

Client Relationship Management:

  • Maintain close contact with the Manager, briefing him/her on all issues and problems, both actual and potential.
  • Develop and maintain good relationships with relevant colleagues in service-support departments and contacts in the Donor Sites.
  • Act as a focal point for contacts and meetings with other departments and external contacts.
  • Participate in Service Reviews and ad hoc client/donor site meetings.
  • Act as a source of technical expertise on State Street systems.
  • Ensure appropriate training is provided for the team.


  • Establish and maintain good working relationships with the donor site and colleagues, communicating effectively with Client, Senior Management, PMO, project members, business units through formalized reporting and ad hoc liaison.
  • Ensure that the Manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given.
  • Share your technical expertise and knowledge with the team during team meetings, 1:1 sessions with colleagues and during on the job training.
  • Provide coaching, guidance and support to staff on technical, professional and client issues.
What we value

Desired experience and qualifications:

  • Minimum 2 years of Fund Accounting/Investment Management Services/Custody related experience is preferred
  • Master’s Degree in Finance, Accountancy or Business-related degree would be advantageous.
  • Experience in working directly with client is preferred.

Skills and competencies:

  • Very good working knowledge of Excel.
  • Advanced command of English and well-developed communication skills.
  • Strong analytical skills.
  • Ability to perform effectively within strict client deadlines.
  • Ability to work under pressure and to tight deadlines.
  • Attention to detail crucial.
  • Ability to work on one’s own initiative.
What we offer
  • Permanent contract of employment from day one
  • Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Offs
  • Gold medical package for employees and their families (partner and children)
  • Premium life insurance package and private pension plan
  • Employee savings plan
  • Multisport Card
  • Wide range of soft skills training, technical workshops, language classes and development programs
  • Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
  • Variety of well-being programs
  • Technical or leadership career pathway

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.

* To ensure that all deliverables are produced and dispatched on time and in accordance with client service level agreements and agreed quality standards.

For further information, and to apply, please visit our website via the “Apply” button below.

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