Client Change, Vice President

State Street
Edinburgh, Scotland
Not disclosed
09 Aug 2022
09 Sep 2022
Approved employers
Approved employer
Contract type
Full time
Experience level

Who we are looking for?

We are looking for a Vice President (VP) for our UK location to manage approximately 12 -15 staff within our client change team. Using their experience and knowledge they will partner with both clients and colleagues to deliver both client and regulatory change within agreed deadlines. The successful candidate would be required to interact with client at a senior level to discuss overall service performance whilst ensuring their immediate line manager, and others, as appropriate, are kept aware of all issues/work in progress that may impact the quality of service being provided. This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

Why this role is important to us

The team you will be joining is a part of State Street Global Delivery (SSGD). SSGD gives clients and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

The head of client change is responsible to ensure the client receives the highest level of support across State Street. This is predominately a client facing role, working with the client at various levels of seniority.

  • Communicate effectively with clients, third parties and colleagues ensuring they are kept aware of any developments affecting them with impact and empathy.
  • Lead or attend client change sessions or regular calls supporting the Client Managers
  • Ensure that change programs are tracked to completion with satisfactory results
  • Monitor all client change logs (ensure consistency, all projects are progressing, any cross benefits, time spent and client billing is actioned)
  • Lead/manage or act as an SME for client changes requests.
  • Provide Management information on change for the business unit
  • Ensure the immediate line manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact the quality of service being given
  • Deliver solutions to clients as their needs evolve through interpreting requirements and building frameworks from State Street infrastructure
  • Monitor and comply with changes to the ‘Risk’ escalation chain including communicating amendments to staff where needed
  • Keep up to date with legislative and regulatory changes affecting the business and clients
  • Lead and motivate staff, agree objectives for staff annually; monitor and appraise their performance providing regular formal and informal feedback
  • Set and maintain standards of personal and professional performance/behavior, ensuring adherence to company policies and procedures
  • Effectively manage staff by driving mission of the client service organization; create opportunities for emerging talent to move into stretch assignments; proactive succession and development planning
  • Advance the team’s collective knowledge and effectiveness by bringing insights, innovation and solutions to the team and ensuring sustainable best practice across the full suite of products and services STT offers
  • Play a key role in establishing and nurturing a culture of ‘Risk Excellence’ across the GD UK Client Service team, encourage an environment of openness that welcomes effective challenge and supports open discussion.

What we value

These skills will help you succeed in this role

  • Ability to face off with a client at various levels
  • Strong critical thinking, problem solving, and decision-making skills
  • Excellent administrative and organizational skills
  • Ability to multitask and work efficiently to meet client deliverables.

Education & Preferred Qualifications

  • Bachelor’s degree
  • 5+ years of industry relevant experience and likely a background in either custody or general ledger accounting or audit experience
  • Previous client service reporting experience
  • Advanced Excel skills (advanced formulas, pivot tables, VLOOKUP).

Additional requirements

  • Exceptional interpersonal & communication skills
  • The ideal candidate will be a well-organized detailed oriented, analytical individual with exceptional interpersonal and communication skills. Candidates must demonstrate the ability to simultaneously handle multiple assignments and pressure while working efficiently to meet client deliverables

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the “Apply” button below.

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