Injury Claims & Credit Hire Auditor
- Recruiter
- RSA
- Location
- Halifax, West Yorkshire, United Kingdom, United Kingdom
- Salary
- Competitive salary
- Posted
- 08 Aug 2022
- Closes
- 07 Sep 2022
- Ref
- UK08568
- Approved employers
- Approved employer
- Job role
- Audit
- Sector
- Accounting - Public practice
Your role is fundamental to ensuring that handlers are following processes correctly, making correct financial decisions and following best practises. You will work as part of a team, applying your skills and knowledge.
You will spend your time reviewing and assessing claims, liaising with handlers and their leaders to provide feedback, as well as working with TCHs to drive improvements.
You will be required you to provide support, give structured advice and guidance on results.
You will have communication, negotiation, and organisation skills, as well as being open to challenges.
Key Responsibilities:
- Reviews of Injury and Complex Credit hire claims files to monitor leakage and other defined areas of process compliance, assisting with the process to measure the financial impact of non-compliance.
- Assess, report and advise on the management, control, and improvement of claims best practises.
- Developing and maintaining robust relationships with key stakeholders to influence, challenge and support the Claims Technical File Review, process, and business goals
- Technical File Reviews in designated key operational locations, reviewing live and closed claims files as required to identify process errors and areas of improvement
- Analysing Claims Technical File Review results and assisting with reporting; recommending appropriate corrective action and requirements, including development needs for claims handlers
- Linking in with Technical File Review peers and leaders, as well as operational process and training teams to identify and develop improvement opportunities and maintaining best practices
The Individual:
General:
- Good communication and organisation skills with excellent attention to detail
- Able to challenge standard thinking
- Passionate and self-motivated
Function specific:
- Technical experience in Operational Risk/Audit or related field within financial services
- Comfortable dealing with senior stakeholders
- Proven ability to analyse and manage issues through to resolution
- Ability to build trustworthy relationships
- Excellent MS Excel skills and knowledge
About Us
A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. Our commitment to diversity is sincere, continually growing and led right from the top.
RSA takes pride in being accessible to all. We welcome applications regardless of gender, age, sexual orientation, disability, race, marital status, ethnic origin, religion, or social class. We encourage inclusive environments where our people can always give and show the very best of themselves and harness the power of our diversity.
If you require flexibility in when, where or how you work, we'd love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form.
Our Values:
Integrity - Be honest, open and fair. Set high standards. Stand up for what is right.
Respect - Be kind. See diversity as a strength. Be inclusive and collaborate
Customer Driven - Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.
Excellence - Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.
Generosity - Help others. Protect the environment. Make our communities more resilient.
You will spend your time reviewing and assessing claims, liaising with handlers and their leaders to provide feedback, as well as working with TCHs to drive improvements.
You will be required you to provide support, give structured advice and guidance on results.
You will have communication, negotiation, and organisation skills, as well as being open to challenges.
Key Responsibilities:
- Reviews of Injury and Complex Credit hire claims files to monitor leakage and other defined areas of process compliance, assisting with the process to measure the financial impact of non-compliance.
- Assess, report and advise on the management, control, and improvement of claims best practises.
- Developing and maintaining robust relationships with key stakeholders to influence, challenge and support the Claims Technical File Review, process, and business goals
- Technical File Reviews in designated key operational locations, reviewing live and closed claims files as required to identify process errors and areas of improvement
- Analysing Claims Technical File Review results and assisting with reporting; recommending appropriate corrective action and requirements, including development needs for claims handlers
- Linking in with Technical File Review peers and leaders, as well as operational process and training teams to identify and develop improvement opportunities and maintaining best practices
The Individual:
General:
- Good communication and organisation skills with excellent attention to detail
- Able to challenge standard thinking
- Passionate and self-motivated
Function specific:
- Technical experience in Operational Risk/Audit or related field within financial services
- Comfortable dealing with senior stakeholders
- Proven ability to analyse and manage issues through to resolution
- Ability to build trustworthy relationships
- Excellent MS Excel skills and knowledge
About Us
A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. Our commitment to diversity is sincere, continually growing and led right from the top.
RSA takes pride in being accessible to all. We welcome applications regardless of gender, age, sexual orientation, disability, race, marital status, ethnic origin, religion, or social class. We encourage inclusive environments where our people can always give and show the very best of themselves and harness the power of our diversity.
If you require flexibility in when, where or how you work, we'd love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form.
Our Values:
Integrity - Be honest, open and fair. Set high standards. Stand up for what is right.
Respect - Be kind. See diversity as a strength. Be inclusive and collaborate
Customer Driven - Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.
Excellence - Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.
Generosity - Help others. Protect the environment. Make our communities more resilient.