Business and service delivery senior delivery service manager

Milton Keynes, Buckinghamshire
01 Aug 2022
15 Aug 2022
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Full time
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As a Business and Service Delivery Senior Manager, you will play a senior leadership role within the Chief Resilience & Control Office, supporting the Head of Business and Service Management. Leading a team to develop and deliver the Strategic Service Management capability across CRCO and driving the partnership alongside HR to deliver key Resourcing, Culture and Talent programmes across the organisation to engender and embed a strong Resilience Culture across the Bank.

The difference you'll make.

  • Creating and leading the Service Management capability across CRCO, accountable for defining and tracking the key activities across the team.

  • Ensuring the definition and outlining of KPI's and SLA's, demonstrating the Growth, Performance and Maturity of our key strategic Services over time.

  • Developing, building, and owning the Service Catalogue, identifying, defining, and understanding the key metrics across CRCO.

  • Working alongside the Senior Leadership team and SMEs to compartmentalize the enterprise into highly structured and more efficient operational units.

  • Engaging with senior leaders, key stakeholders, and HR colleagues to shape, develop and deliver the People strategy for CRCO in line with the needs and priorities across COO.

What you'll bring.

  • Demonstrable experience of leading a Service Delivery Team, including Operational ability in a diverse, large-scale environment

  • Demonstrable experience of building a Service Catalogue and defining key metrics to track performance against maturity targets, experience of working on projects with a Target Operating Model (TOM) redesign

It would also be nice for you to have.

  • Understands customer landscape and importance of Treating Customers Fairly to business strategy

  • Broad and comprehensive understanding of the concepts and principles within service and delivery management.

  • Comprehensive understanding of Operational Resilience Regulatory requirements

  • Proven internal and external senior stakeholder management and influencing skills

What else you need to know.

This is a permanent position and offer Fully Flexible Location Contract. We offer flexible working between home and one of our Head Office Locations.

How we'll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

  • Eligible for a discretionary performance-related annual bonus

  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

  • 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year

  • £6,000 car allowance per year

  • Company funded individual private medical insurance

  • Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments

  • Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

  • Share in Santander's success by investing in our share plans

Learn more about our benefits and family friendly policies

#ThePlaceToBeYourself - Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A bit more about Santander

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:-

If this sounds like a role you're interested in, then please apply.

Why not join our talent community where we'll keep you updated with all the latest news and job information? Simply register your details on our careers site, 'Join our Talent Community'.

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