Custody Client Services Officer

Who we are looking for:

The candidate will be expected to have experience of working as a client services manager. They are required to demonstrate a comprehensive knowledge of relevant work processes and a broad understanding of related and interfacing activities to provide effective management of Custody Services. This should include strong operational knowledge of trade & foreign exchange settlement, including Fund of funds & FX Hedging. They should also have a strong understanding of cash flow processes, reconciliation, derivative instruments and ancillary custody products / services.

The candidate will be expected to work closely as part of a management team and plan and deliver projects assigned. They will be a key point of contact within the business for the department’s activity with a focus on department strategy, procedures and process improvement, performance management of staff, client relationship management and ensuring compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of State Street.

Reporting to an AVP within Custody Operations, this permanent position offers an opportunity for the successful candidate to have a significant role in the custody department.

Why this role is important to us:

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for:

• Manage, control and direct the operations of assigned custody group in tandem with senior custody management team and provide regular feedback to senior management colleagues with regard to significant operational / staff issues and ongoing project delivery
• Develop, engage and retain an industry leading workforce using the relevant HR Tools and other available resources ensuring that all necessary resources are in place, reviewing ongoing training needs, setting of goals, carrying out ongoing reviews and putting in place development plans.
• Create an environment for continuous team review and peer group collaboration to identify process improvement opportunities
• Build and maintain strong relationships with clients, internally and externally and maintains an understanding of client SLA provisions and relevant KPIs to ensure delivery of the highest quality of client services, executing Client Relationship Manager responsibilities as required
• Identifies the problem and all relevant issues in straightforward situations; generates possible solutions, assesses each using standard procedures and makes a sound decision
• Represent team on local, regional or global working group, projects or committees as required and conducts presentations for clients and other departments as appropriate
• Encourage innovative approach from team and foster environment of positive attitude towards change and improvement
• Monitor and comply with changes to the 'risk' escalation chain including communicating amendments to staff where needed
• Assist with compliance/fiduciary reviews, controls, and audits as needed
• Ensure that appropriate SLA's in place with internal departments and other delegates and actively manage their service delivery to ensure that all specified deadlines and key performance indicators are met as required
• Manage the take on of new business and in particular work closely with other internal areas in modeling for new client types and structures.
• Act in accordance with Risk Excellence and role model Ethical behavior and decision making as part of our Way Ahead foundation.

what we value:

• These skills will help you succeed in this role
• Expectation of 6+ years (or equivalent) experience in financial services industry with extensive managerial level experience
• Excellent organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
• Proactive and able to work independently and as part of a team.
• Significant custody industry knowledge and customer service experience.
• Strong leadership skills.
• Be able to communicate effectively with colleagues at all levels.
• Highly-motivated and enthusiastic.
• Ability to manage change and to see change as a challenge- ability to develop new approaches to solving problems

#IJ About State Street:

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the “Apply” button below.