Client Program Office - Program Manager, Vice President

Dublin 2, Ireland; Krakow, Poland; Luxembourg, Luxembourg; Gdansk, Poland

Who we are looking for

The GD Client Program Office (CPO) is responsible for managing the onboarding of new client mandates within Global Delivery. The CPO Program Manager will provide program management and support the onboarding and conversions for new or existing State Street clients. These can include multiple products including custody, accounting, performance, fund administration and Global Markets. The successful candidate will have experience with Project Management, managing client relationships and with State Street’s organization and product offerings.

In this client facing role, the successful candidate will be expected to work directly with key stakeholders both internal and external to oversee all aspects of the project. They will be expected to independently manage a central project plan across multiple business units, facilitate efficient working sessions, set deadlines, identify implementation risk and summarize progress via management-level reporting.

Why this role is important to us

The team you will be joining is a part of State Street Global Delivery (GD). GD gives asset owners, asset managers, and insurers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for complex assets like OTC derivatives, private equity and real estate, State Street’s tools help our clients make better investment choices and act on growth opportunities. This roles is focused in increasing revenue by installing new clients in an efficient and client focused way. Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As a CPO Program Manager you will:

• Be the primary face off with the client and the client’s program management team. The Program Manager should develop knowledge of products being used in client organizations to determine how they can be leveraged or eliminated.
• Keep management informed of status of projects at all times, in particular when issues arises that requires escalation.
• Drive the joint and internal governance with all stakeholders. This includes the development and maintenance of project plans, status reports, issue and action logs and scope and requirements documents. Ensuring proactive issue management and facilitating required decision making are critical to the role.
• Drive closure on all aspects of the program with support from the functional teams and SME’s, including: contracts and commercials, scope and solution, project sequencing and planning, development, testing, conversion and post conversion activities.
• Manage Project Managers supporting workstreams in a program of projects to deliver the end to end client solution.
• Lead and support governance meetings - set meeting agendas and document meeting minutes and action items, achieve plan milestones and objectives.
• Track resources, hours and hiring for resources, and rolling up globally with inputs from Global teams
• Actively communicate the status of work with other team members to ensure that everyone involved is fully informed, and if necessary re-allocate work.

What we value

These skills will help you succeed in this role

• Initiative, self-motivation and the ability to work independently and with a virtual team
• Strong team player
• Creative problem solving skills and ability to manage multiple priorities
• Project management experience in large complex programs or projects
• Strong sense of urgency when performing tasks and projects; ability to respond to shifting priorities
• Strong written and verbal communication skills
• Excellent relationship management and organizational skills

Education & Preferred Qualifications

• Under Graduate degree - Business or Finance major preferred
• Excellent writing skills
• PMP certification preferred
• PC Skills – Excel, PowerPoint, Word, Microsoft Project, Sharepoint
• Flowcharting, Visio
• Presentation Development

Additional requirements

10+ years of relevant industry experience – financial services experience with fund accounting, custody, Middle Office and or Front Office experience preferred

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the “Apply” button below.