Depositary Support Manager, Officer

Who we are looking for

Depositary Support Manager will engage in various projects (lead and/or participate), special analysis and initiatives relating to technical aspects of the business. You will act as a process SME and provide technical support to Depositary teams to ensure all deliverables are produced and dispatched on time in accordance with client service level agreements and agreed quality standards.

Why this role is important to us

You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

As Depositary Support Manager, Officer you will

• Deliver and coordinate service related but not limited to Operating Memorandum & Due Diligence Questionnaire is signed off with timely and accurate manner
• Take a lead in designing centralized model of Operating Memorandum & Due Diligence Questionnaire across EMEA locations. Where necessary propose compromise way of processing.
• Assists Managers in the organization of the Teams and in ensuring that departmental procedures and controls are adhered to.
• Identify issues and potential risks in service delivery and carry out necessary corrective action. Ensure the issues log is updated and proper remedial action are planned.
• Lead projects for both Depositary Luxemburg areas (PERE & NON-PERE)
• Responsible for operational part of Service Review calls.
• Support Manager to ensure that accurate KPI are created and disseminated to the donor site.
• Provide BAU support to Depositary teams when necessary
• Take responsibility for analysis and streamlining depositary controls, work with other SMEs to create a unified process flow. Standardizing processes and establishing best practice.
• Ensure reviewed procedure exists for any process.
• Work with teams & managers to prepare Depositary Teams for internal & external audit
• Participate as technical SME in the development, testing and implementation of new systems and products relating to the ongoing business transformation process (Governance IO and others). Provide regular progress reports and give feedback during project meetings.
• Act as central point of contact for technical issues encountered in the daily business.  Track issue trends and escalate as needed.  Contribute to “open surgery” sessions for technical issue resolution.
• Provide support in implementing process extensions & business transitions to Poland. Assist to determine what competency and capacity is required. Ensure proper governance and controls are in place.
• Perform post-transition analysis to identify process gaps.
• Provides timely and professional responses to all enquiries.
• Keeps Manager informed as to the daily work progress and status of requests.
• Keeps Depositary Manager(s) updated with regard to project progress highlighting key milestones & showstoppers. Provide conclusions from meetings (written and verbal), next steps assigned to proper recipients which enable further progress of the project.
• Establish and maintain good working relationships with Clients, stakeholders and colleagues.  Demonstrate collaboration with other teams and departments.
• Demonstrates flexibility by supporting different Depositary teams as well as contributing to a range of projects.
• Maintain standards of personal and professional performance/behavior.

What we value

These skills will help you succeed in this role:

• Demonstrates good time organizational skills in order to meet deadlines relating to projects and daily work.
• Adheres to clean desk policy and thorough record keeping.
• Numeracy / Literacy skills
• Project management skills
• Advanced Excel skills
• Excellent English both verbal & written.
• Takes ownership, initiative and ensures execution
• Communicates Effectively with emphasis on negotiations and presentation skills
• Demonstrate Insight & critical thinking

Education & Preferred Qualifications

• UCITS & AIFMD Directives
• Accounting Standards
• Performance Management Tool
• A thorough understanding of fund administration is required
• Xceptor experience would be an advantage
• Accountancy or Business related  degree (preferred)
• 4+ years experience in fund administration/ project management/ IT

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the “Apply” button below.