Business Analyst I

Job Description

Role Description

• Responsible for supporting day-to-day operations/tasks related to a functional area or business partner
• Ensures projects are completed according to established timelines
• Participates in cross-functional teams as an SME from MIS
• Duties may include, but are not limited to assembling data, building reports/dashboards, and providing input on out of the box solutions for our business partners.
• Identifies risks and opportunities along with potential solutions in order to unlock value.

Qualifications

• 5+ years of professional experience in a combination of business + relevant MIS/ technology/ reporting experience
• Some level of business operations & procedures along with the ability to tie into business fundamentals
• Must have first-hand experience & knowledge of querying different databases & other source systems for data analysis required for reporting
• Must have first-hand experience & knowledge of creating reports/ business intelligence solutions using tools like (but not limited to) Tableau, Cognos, Python, Alteryx, SAS etc.
• General desire and aptitude to learn and adapt to new technologies
• Must be open to different points of view
• Anticipates and resolves both customer and general issues with a sense of urgency
• Ability to manage multiple projects and priorities.
• Prior experience in reporting and data analysis development with ability to meet stringent deadlines
• Prior experience with call center technology data (Avaya CMS, IVR, Aspect, eWFM) is desired
• Prior experience with Fraud Operations, CTO Operations and other Consumer and Community Banking departments is desired

Technology Experience

• Required - Ability to write/understand SQL (PL/SQL, T/SQL, PostgreSQL or similar) and Data Analysis experience
• Required - Creating and deploying reports with a BI tool (examples include but not limited to Tableau, Microstrategy, Cognos, SSRS)
• Preferred - Sourcing and compiling data from a tool with ETL capabilities(examples include but not limited to SSIS, Alteryx, Trifacta, Abinitio, R, SAS)
• Preferred - Knowledge of R/ Python, Anaconda, HIVEQL, exposure to Cloud Database

Education Requirements
Bachelor's degree or equivalent required.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions with client assets of $4.1 trillion. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Our Asset and Wealth Management division is driven by innovators like you who are driven to create technology solutions that make us work more efficiently and help our businesses grow. It's our mission to efficiently take care of our clients' wealth, helping them get, and remain properly invested. Our team of agile technologists thrive in a cloud-native environment that values continuous learning using a data-centric approach in developing innovative technology solutions.