Client Service Operations, Associate 2 - Remote

Recruiter
State Street.
Location
Kansas City, Missouri
Salary
Not disclosed
Posted
01 Jul 2022
Closes
18 Jul 2022
Ref
R-708685
Contract type
Permanent
Hours
Full time
Experience level
Qualified accountant

Job Description

As a member of the Client Service Operations team, you will act as a point of contact for operational activities and client inquiries. In this role, you may have daily contact with Client Service, Client Management, Centers of Excellence and Business Unit Shared Service teams.

What you will be responsible for

Perform assigned daily operations and processes including, but not limited to:

  • Perform customized client activities and ad-hoc client requests as appropriate and in conjunction with BU Client Service.
  • Account Administration including account openings, billing set up, tax reclaims/tax documentation, market openings/exits/updates, security registration/system access/ID administration and FAR set up
  • Calculate NAV and perform end of night tie out by reconciling final net assets and related data between NAV alert, MCH and Navigator.
  • Disseminate NAV’s in an accurate and timely manner
  • May monitor and review daily work of Client Operations Specialist 1 or 2 to ensure accurate and timely calculation of Net Asset Value, if required. May perform the duties of Sr. Client Operations Specialist, as needed.
  • Monitor day-to-day service delivery of Shared Service teams and CoEs for assigned accounts.
  • Online support for various client-facing applications, set up, training, resolving data integrity issues, assisting with new product rollouts.
  • Production of client-customized reporting; collection of data and production of customer report cards
  • Assist with data collection for risk/compliance reporting
  • Respond in a timely manner to inquiries from operational CoEs, BU Shared Services and BU Client Service.
  • Provide on the job training to new staff and assist new staff with understanding job responsibilities.
  • Elevate unresolved issues/problems to Senior Client Support Specialist.
  • Maintain appropriate documents required for fund audits.
  • Remain familiar with back-up procedures when system applications and/or transmission problems arise.
  • During the course of normal day to day operation, beresponsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
  • Other duties as assigned.

Education & Preferred Qualifications

  • Bachelor’s degree with business related coursework or degree in Accounting or Finance preferred.
  • Minimum 1 year of related custody and/ or fund accounting experience preferred.
  • Strong computer competence (Microsoft applications: Excel, Word, etc.)
  • Accuracy and detail-orientated
  • Aptitude for math
  • Interpersonal and oral communication skills
  • Multitasking capability
  • Ability to work under pressure/deadlines driven environment
  • Normal hours are M-F 9 am – 6 pm or 6 am – 2 pm

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the “Apply” button below.

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