Business Analyst

The Vacancy

We have undergone a transformation in recent years, taking over the Tech industry in the north of the UK with a significant investment into IT to align with our vision of being a digital business. We're also the UK's leading consumer delivery specialist, and that's because we're obsessed about providing our customers with the ultimate delivery experience.

As a result of this, we're currently looking for an Enterprise Business Analyst to join our Change & Technology Governance team on this exciting journey.

Our head office is based in Morley on the outskirts of Leeds, however as part of our continued growth in the IT industry, we recently opened a brand new Tech Hub based in the riverside area of Leeds City Centre overlooking the city skyline and River Aire.

With its own innovation lab, our brand new Tech hub showcases bespoke content on a rotating screen as well as displaying the latest prototypes such as a drone, a VR headset and a smart lock. If you get the chance to visit, the tech Hub offers it's employees the use of our large ultra-wide monitors to deliver the very best ultra-creative environment for developers.

The Tech Hub also includes a private roof terrace overlooking the canal, as well as space to host external events, workshops and hackathons.

Job Purpose

The purpose of the role of an Enterprise Business Analyst in the Change & Technology Governance Team at EVRi is to work with business stakeholders to help them identify, articulate, prioritise and manage requirements for business change in a way that ensures that the desired outcomes and benefits are achieved.

The role is responsible to manage the elicitation of requirements and user processes primarily focusing on deriving business insight from stakeholders to support discovery and Inceptions phases. The role will create solution and technology agnostic artefacts that can be used by Architecture and Engineering teams to design and implement solutions that take most aspects of the business into consideration to deliver customer value through the implementation of IT services.

The role will liaise with business stakeholders to map out the existing estate and support on identifying improvements to scale, streamline and enhance processes. The scope of the role spans people, process and technology, and work might be done pre-project, as part of a project, or even ad-hoc.

The challenge is to be able to take high-level concepts, break them down into coherent, manageable chunks, and apply an appropriate amount of structure to enable successful change in a complex business environment.

Our Enterprise BAs are business savvy and work with Business Sponsors, Project Managers, Product Owners, Architects, Technical BAs and other required stakeholders to plan analysis activities to needs of the project's time, cost and quality parameters

This role will carry out some or all of the following activities:

• Understand the business drivers, and stakeholders' goals and objectives and desired benefits from the change.
• Work with project managers to plan business analysis activities within time, cost and quality
• Understand the business context, organisational structures and business processes, to identify the areas of opportunity, and accurately diagnose the business problem
• Understand and articulate the high-level business impact of proposed changes and the subsequent benefit opportunity to support the creation of a case for change.
• Measure and baseline business activity and performance to enable benefit identification and realisation planning
• Elicit 'outline' Non-Functional Requirements to describe the transaction volumes, users and usage patterns and growth projections a solution will need to support, in order to enable the underpinning business and IT infrastructure to be scaled appropriately
• Identify what changes to people, processes and technology will be required for a change to be successful
• Elicit, and where appropriate, challenge business stakeholders' requirements to draw out the true business needs that sit behind any perceived needs
• Analyse requirements to ensure clarity, consistency, alignment within a coherent structure, consistent elaboration of detail, and full traceability
• Work with business stakeholders to prioritise requirements of greatest business value that enables solution delivery planning which focuses of features delivered in clearly scoped releases for quick and iterative realisation of the benefits.
• Articulate objective business requirements in a manner which enables solution architects and system analysts to choose which components are most appropriate to satisfy the requirement (i.e. keep them solution agnostic)
• Gain full stakeholder approval of business requirements, identifying and resolving any conflicts between stakeholders around requirements
• Work with business stakeholders, users and IT colleagues to facilitate the design of to-be business processes, and system solutions, considering how they will be tested and transitioned into live service, and assess the impact of any proposed changes during delivery.
• Understand and explain technical/architectural concepts to business stakeholders

Main responsibilities are:

• Elicitation, prioritisation, management and traceability of business and product requirements
• Benefits identification, planning and realisation
• Produce Discovery and Inception artefacts
• Support Business Sponsors on facilitating stakeholder input and articulating output
• Support UX and Product Owners on creating functional designs
• Map out dependencies and business impact
• Undertake EPIC level analysis of business needs to confirm components

Accountable for producing (in collaboration with different stakeholders) the following artefacts:

• Strategic alignment to Vision, Missions, Strategies, Objectives, Tactics (VMOST)
• Story Maps
• Themes / EPICs / Business Requirements
• Concept Diagram
• Business Capability Heatmap
• Impact assessment map (Stakeholders, Products, Services)
• As-is / To-be process diagrams and gap analysis
• Process User Stories and Acceptance Criteria (Solution Agnostic)
• Business Level Non-Functional Requirements

Customers, supplier and third parties

• Work collaboratively with key stakeholders to ensure the portfolio is deliverable, required service levels and quality are maintained and business value delivered through IT.

Communication

• With top management to facilitate decision making by articulating Discovery output
• With key stakeholders and product sponsors to gain insight into business priorities, drivers and to manage expectations.
• With Principal Enterprise BA to report and escalate issues, concerns and suggestions
• With Project Managers and review programme plans and value chain activities
• With other Enterprise BAs to exchange project and function knowledge for continuous improvement
• With Product Owners, Architecture, Engineering and Service Management to understand issues affecting our customers.
• With Business Sponsors, Product Owners and Service Management to support the adoption of solutions and change management required for benefit realisation activities
• Carry out such tasks as directed to meet the needs of the business.

Technical & People Skills:

• Documentation - requirements documents, requirements lists, impact analyses, gap analyses, business rules
• Presentation construction and delivery
• Excellent communication skills (verbal, written/listening, presentation) including the ability to communicate to both technical and business colleagues - must be able to discuss complex issues in a plain and concise manner.
• Knowledge of potential sources of risk and how to mitigate their impact on project success
• An ability to identify, analyse and quickly assimilate information is essential.
• A structured and self-disciplined approach to work; effective at managing own time with good planning skills.
• A can-do attitude, with enthusiasm and resilience
• Good at building positive working relationships throughout the business.
• Self-motivated, proactive and drives for action and results.
• Willingness to step outside of comfort zone and continually improve skills and knowledge.
• Good listening skills, clarifying and challenging where required.
• Must be a team player, contributing to all aspects of work carried out by the department and collaborating as required to achieve department and corporate objectives.
• Understanding of business and Product KPIs
• Sharp analytical and problem solving skills
• Creative thinker with a vision and customer centricity
• Customer obsessed with strong drive to optimize processes and user experience
• Effective stakeholder communication and collaboration skills

Knowledge & Experience:

• 3+ Experience as a Business Analyst or equivalent
• Proven skills of balancing technical knowledge with business acumen
• Experience as a BA on several projects of varying size and complexity throughout the full project delivery lifecycle.
• Experience of business change (people, process AND technology) projects and initiatives
• Experience in a variety of elicitation, analysis and presentation techniques
• Experience of projects from inception, through implementation and review
• Experience in Waterfall, Iterative and Agile frameworks would be advantageous

Qualifications:

• BS or MS in Business Administration Management, Computer Science, Information Systems, or other technical discipline.
• Business Analysis and Agile certifications are desirable

About Us

Every parcel, every person, every place - every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it's not just customers and retailers who trust us. We've won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn't be the biggest dedicated parcel delivery company in the UK without amazing people. We're a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can't wait to hear from you.

Our Benefits

Discounts on Evri products with over 1,000 retailers

Up to 26 days holiday

Free pension consolidation service

Health and well-being benefits and discounts

Flexible working hours

Bonus schemes

Free basic will

Mental Health support