Billing & Collection Specialist (Thailand)

Job Description:

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honor and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Role:

• Generate and send out invoices
• Advise customers of necessary actions and strategies for debt repayment
• Locate and notify customers of delinquent accounts by telephone and email
• Provide Customer Service Regarding collection issues, process customer refunds, process and review account adjustments. Resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts – customer calls, accounts adjustments, small balance write off, customers reconciliations and processing credit memos.
• Resolve both internal and external queries quickly and efficiently to maximize collection
• Record information about status of collection efforts in the monthly ageing report
• Document &report irregularities and overdue account
• Issue dunning letter for overdue invoices and long outstanding invoices
• Negotiating payment plans
• Verify and contact bank for unknown transfer payment transaction in bank statement

For further information, and to apply, please visit our website via the “Apply” button below.