Business Incident Manager | S3

Join our community.

This is an interesting, hands-on role where you will be responsible for driving the adoption of the incident management processes including ensuring that the communications flow is maintained and pivoted to the customer and customer impact.

You will assess the initial impacts, ensure the Incident and Crisis Management process is followed and report within agreed timetables based on this, confirming potential severity. You will work across the business so strong stakeholder skills and an ability to translate information at all levels is needed.

The role will be part of a 24/7 365 team and the agreed working pattern will cover the hours within these periods including weekends, nights and bank holidays.

The difference you'll make.

• Managing and co-ordinating all severity of incidents regardless of incident type

• Assessing impacts ensuring the Incident and Crisis Management process is followed and reported within agreed timetables, confirming potential severity.

• Reviewing and taking appropriate action as this situation changes and evolves.

• Providing inputs into the post incident review process

• Co-ordinating with stakeholders within the Business Units, Functions & CoE's to invoke and manage agreed response plan & activities

What you'll bring.

• Experience in event and incident management

• Proven relationship and communication skills, with ability to constructively challenge and influence stakeholders across all divisions of Santander

It would also be nice for you to have.

• Proven problem solver

• Demonstrate general technical knowledge across Information Technology

• Good knowledge of Santander products, services, policies, procedures, and organisational structure

• Strong analytical and presenting skills

What else you need to know.

This role is currently office based in our new Milton Keynes office with flexibility when needed.

This is a permanent role.

How we'll reward you.

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

• Eligible for a discretionary performance-related annual bonus

• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

• Shift allowance of up to £10k (24/7 working arrangements)

• 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year

• £6,000 car allowance per year

• Company funded individual private medical insurance

• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments

• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

• Share in Santander's success by investing in our share plans

#ThePlaceToBeYourself - Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

A bit more about Santander

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:-

If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face.