IT Business Analyst

We are growing! We are currently looking to hire an experienced IT Business Analyst for our office in Tunisia where you will be based.

Who we are

Founded in China in 2006, our story started with two entrepreneurs. Today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world's most iconic premium and luxury brands.

What you will be doing

You will join a dynamic and fast-paced environment and work under the authority of CXG CTO and report to our Product Manager.

The IT Business Analyst communicates with the business users of all the systems to understand their needs. Those users produce 'requirements' which clearly state the business needs and aligns with business processes. These requirements are used by the IT team or an external supplier to build or modify the system. While the system is being built, the IT Business Analyst deals with issues and questions, in addition to supporting the business in implementing the required changes to make effective use of the new or existing system.

Here, passion, integrity and a "can-do" attitude are always top of mind. Your daily tasks will involve:

• Define scope and manage requirements for gathering process for larger initiatives as needed, including business workshop facilitation and roadmap development. This will involve working with business stakeholders, product manager and project manager to manage the development backlog and timelines.
• Engage with colleagues across various departments to identify system integration points and dependencies, in addition to developing high level solution proposals for these integrations. This includes identifying and scoping master data, reporting, access, and provisioning requirements.
• Define and document requirements to the highest standard, including business architecture diagrams, use case definitions and as-is/to-be process and flow charts definitions.
• Act as the Subject Matter Expert and the Product Liaison to the Tech/Dev and QA teams.
• Work with the Product Manager during preparation and execution of user acceptance testing. This includes providing key input to use cases and test scripts.
• Work within agile style reporting projects under direction of the Product Manager.
• Effectively manage stakeholders, subject matter experts, executives, and other internal groups through effective written and verbal communication.
• Manage change: working side by side with Product Manager to implement new ideas effectively within the company strategy, influence decisions and change management through collaboration, leadership, and a customer-focused approach.

Requirements

What you will bring along

• Bachelor in Business Computing or MIS / Computer Science + MBA / Software Engineering + MBAs
• Minimum of 3 years in an IT related field
• Minimum of 2 years in Business Analysis
• Experience in Agile (SCRUM) project methodology
• Experience in project management / tracking tools (Jira, TFS, MS Projects ...etc.)
• Team player but with ability to work on own initiative
• Excellent communication skills and mastering of the English language (written / spoken)
• Management reporting skills
• Documentation capabilities

FOR THIS ROLE, CANDIDATE SHOULD BE BASED IN TUNISIA

If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.

To know more about us, please visit our website: https://www.cxg.com