Corporate Actions Client Service Manager

Who we are looking for

We are seeking a Corporate Actions Client Service Manager to lead technical and client facing teams within the Global Service Delivery department based in Edinburgh.

The successful applicant will be responsible for the oversight and delivery of State Street’s Global Corporate Actions custody and middle office products in accordance with defined service levels for key strategic clients.

Due to the role requirements this job needs to be performed primarily in the office with some flex work opportunities available.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Corporate Actions Client Service Manager you will responsible for;

• Oversight and delivery of State Street’s Global Corporate Actions for middle office custody products in accordance with defined service levels for key strategic clients and internal groups.
• Staff management and team workflow task oversight.
• Client advocacy within State Street’s Global Corporate Actions management team to inform, support, define and execute on strategic change and business transformation initiatives.
• Leadership of client product and enhancement requests managing project deliverables and priorities with business and client stakeholders.
• Senior escalation contact for issue resolution internally and externally
• Managing and resolving cross divisional product service activity
• Definition and oversight of Key Performance Indicators and Service level Agreements for clients and legal entities
• Providing senior subject matter expertise on behalf of State Street for client, regulator, provider, depositary and intermediary visits including due diligence, service review, audit and new business proposal activity.
• Maintaining a close awareness and working knowledge of regulatory change and product developments and articulating the impacts to peers and stakeholders.
• Take full responsibility for adherence to all departmental best practices, procedures, policies, checkpoints and controls.
• Facilitating cross divisional resolution of business line conflicts and elevating issues to senior management peers.

What we value

These skills will help you succeed in this role

• Attention to detail, ownership and accountability
• Excellent communication skills
• High level of initiative and ownership
• Committed to risk excellence, with strong attention to detail
• An organised, self-starter, with a history of contributing to a successful, diverse team.
• Demonstrated experience of multi-tasking and effective time management.
• Ability to influence across organisations and motivate key partners.
• Deep working knowledge of Corporate Actions and Asset Servicing
• Collaborative attitude.
• Decision making in a high risk environment

Education & Preferred Qualifications

• Bachelor’s degree or equivalent industry recognized qualification
• Must have a minimum of 5-7 years of related experience

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the “Apply” button below.