Proposition Manager - Assistant | S2
Join our community.
Customer Engagement Squads utilise Agile methodology, our output is not based on software development. Instead, we develop and execute the Retail Banks Customer Engagement Strategy. Ranging from 121 channels such as e-mail, Mobile app, and Online Banking messages through to public website journeys. This is an exciting opportunity to join a team who want to achieve best in class engagement, which makes our customers love us.
As a proposition manager you will be primarily accountable for scoping and facilitating business requirements into a readiness state, for the squad's development team to execute. It relies on a close working relationship with the Product Owner, Business stakeholders and a clear understanding of the business objectives to progress ideas into complete user stories / briefs which are 'ready' to be delivered by the rest of the squad.
The difference you'll make.
Acting as an individual contributor, using knowledge of a specialist area within Santander to generate appropriate customer centric solutions for the business.
Responding to escalated internal and/or external enquiries, working with stakeholders to deliver an appropriate solution.
Monitoring and supporting a range of processes and systems in the department to ensure that they are effectively maintained and coordinated within company procedures, guidelines, and expectations, recommending improvement where possible.
Contributing to mid-size projects or the administration of larger projects so that all information is kept up to date and coordinated on behalf of the project team.
Preparing standard management information reports with relevant data to aid management decision-making
What you'll bring.
Experience in actively demonstrating cross team collaboration with excellent communications skills with colleagues at all levels
Working with internal and external stakeholders with evidence of Risk and compliance accuracy
It would also be nice for you to have.
Good knowledge and understanding of Santander's products & services
Planning and organisation skills
What else you need to know.
Interviews will be conducted via video teleconference, Teams or Zoom
This is 12-month secondments with a view of the role becoming permanent in future
Travel to an allocated location is very limited, so can be worked from any location in the UK, currently we have colleagues working out of Liverpool Manchester the Welsh border and London
How we'll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
A £500 annual cash allowance to spend on our great range of benefits.
Eligible for a discretionary performance-related annual bonus
Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
Share in Santander's success by investing in our share plans
Support your favourite causes through charitable giving and our community partnerships
#ThePlaceToBeYourself - Everyday Inclusion at Santander
We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.
A bit more about Santander
At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.
At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.
What to do next:-
If this sounds like a role you're interested in, then please apply.
If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face.