Fund Services, Manager, CI

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF Group’s teams in 120 offices.

Job Purpose

To provide support to the Associate Director/ Director or other Senior Leaders as appropriate, on an ongoing basis to ensure the efficiency of the Company is maintained. To take ownership of a portfolio of clients and be the primary point of contact for all administrative needs. To be proactive in the management of staff (2 direct reports) to ensure that they uphold the policies and procedures of the Company as a whole. To safeguard customer relations by ensuring that work is undertaken efficiently and effectively on an ongoing basis.

Key Responsibilities

• Take responsibility for a team and a book of clients
• Undertake “B” signatory or “A” if appropriate, responsibilities for the Company and provide cover to other sections when required
• Act as a lead client contact, chair service calls/KPI meetings, and lead preparations for Board Meetings
• Provide assistance with the interview process of new recruits
• Provide assistance with new business enquiries and client onboarding, including networking with key intermediaries
• Train junior staff members reporting to them
• Promote and support the goals of the Company
• Lead on client quarterly fee collections
• Arrange regular team meetings and when necessary, one to one meetings with team members in order to develop individuals
• Ensure all work carried out by the team complies with the Fund’s documentation, the company’s policies and procedures and any regulatory requirements
• Ensure that the rules, regulations and procedures are adhered to at all times
• Develop and maintain effective relationships between individual members of the team
• Perform all tasks in a timely manner, seeking guidance when necessary
• Responsibility for leading on client portfolios
• Develop and maintain a good relationship with clients of the Company
• Make positive suggestions as to how effective changes can be made to improve the procession of the workflow
• Undertake and assist with the other sections workloads as necessary and when required
• Ensure all team time is recorded correctly onto the time recording system on a weekly basis
• Monitor and control all incoming communication to ensure that it is directed to an appropriately skilled member of the team
• Oversee and control all outgoing communications to ensure correspondence, calculations and presentation of work is to a high standard, adhering to 4-eyes review at all times
• Oversee work to a high standard to maintain the Company’s corporate image
• Attend all relevant training courses to ensure ongoing professional development
• Comply with all of the Company’s procedures and policies
• Ensure personal compliance with policies and regulations

Experience and Qualifications

• Previous management experience within a financial institution and in a Private Equity Administrative department
• A qualification relevant to the administration of Private Equity Funds as well as trust and company administration
• Ideally certificate in offshore administration or equivalent

What's in it for you?

• Competitive Salary +
• Private Medical insurance for self & family – which includes GP visits & eye tests
• Permanent Health Insurance
• Death in Service (Life Assurance) – 4 times x salary
• Critical Illness
• Discretionary performance related bonus (which is linked to Company and individual’s performance)
• Non – contributory social club
• Working from Home Scheme Contribution 2020-2024 - All permanent staff can claim up to £400 over a 4 year cycle (contribution of £100 a year) towards an office desk, chair or broadband improvement (e.g. upgraded router)
• TMF Explorer

Completion of probation: (probation is 20 weeks)

• Defined contribution non-contributory pension scheme – Employer contribution - 10%
• Fitness Club membership - £275 per year (receipts based)

Holidays:

• Starting at 25.5 days – rising scale based on job role and completed years’ service
• Option to buy or sell 5 days holiday per year or pro rata on working pattern

Applications close: 29 Jul 2022 GMT Daylight Time

For further information, and to apply, please visit our website via the “Apply” button below.