C2C Regional Process Owner

Kuala Lumpur, Malaysia
Market-competitive pay and benefits
20 Jun 2022
20 Jul 2022
JR - 052206
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

There has not been a more exciting time to join Baxter. We are in the midst of a transformation that is building a world-class finance organization. Baxter Business Services is a group dedicated to providing centralized service to many of Baxter’s core business processes. Now we need you. From day one, you will have the opportunity to develop your career through a variety of jobs and experiences. When you join us, you can also expect access to training and mentoring in a supportive environment. From day one, you will have opportunities to collaborate with people all over the world. This is where you are empowered to do your best work.


  • Drive governance and process improvements to the regional SSC C2C processes, specifically Credit, Collections, Dispute Management/Billing Remediation, and related Customer Data Management.
  • Drive consistent behaviors and practices in optimizing the C2C services to customers and stakeholders across the designated region.
  • Responsibilities also include formal relationship management with the business stakeholders, GPOs and other SSC functions

Essential duties and responsibilities:

  • Drive standardization and optimization of the regional C2C processes
  • Coordinate expansion of C2C technology & integration of C2C processes into the SSC for those entities not yet included in the standard footprint for C2C
  • Oversee integration of C2C processes and systems within the region directly related to M&A activity
  • Define and/or support process-specific operating model strategies in close alignment with Global C2C service delivery model and process design strategies
  • Liaise with various business stakeholders at SSC, Corporate and Local BU/country
  • Instil a culture focused on cost reduction, service excellence and continuous improvement
  • Advocate for automation and technology improvements and partner with the GPO and IT to implement or improve existing technologies for additional productivity improvement
  • Monitor performance against targets, analyze metric variances and recommend/prioritize improvements working with GPOs and key business stakeholders
  • Establish project priorities that yield maximum benefits or process improvements and oversee the timely implementation
  • Support change, risk mitigation and communications around the improvement projects underway and planned
  • Develop and execute a comprehensive strategy for an ongoing training methodology and program for processes, systems and policies in collaboration with the business
  • Use critical thinking to perform root cause analysis of escalated issues and ensure appropriate and timely resolution of issues, including coordination with other SSC locations and other SSC functions, as necessary
  • Anticipate needs, assess and manage business risk taking; escalate issues that may impact their process globally; manage through times of crisis and ambiguity


  • Proven capability in working with senior business leaders to drive change and operational excellence.
  • Proven expertise in the end-to-end C2C Process
  • Knowledge of C2C systems and technology
  • High level ability to influence and negotiate
  • Excellent problem solving and customer service skills
  • Adaptable to new ideas and ways of accomplishing tasks
  • Demonstrated ability to leverage continuous improvement (CI) philosophies, approaches, and tools
  • Excellent oral, written, negotiation, and overall communication skills
  • Understand key business drivers
  • Knowledge of factors, priorities and business demands of C2C policies and activities
  • Ability to work in a team environment

Education and/or experience:

  • Bachelor degree in Finance, Accounting or alternatively Computer Sciences.
  • 10+ years experience in SSC or similar corporate role with primary focus on billing.
  • Proven track record in Accounts Receivable processes and improvement
  • Experience in Billing/AR process improvements.
  • Functional knowledge of the accounts receivable and dispute management processes.
  • Proficient in using JDE and C2C Technology preferred.
  • Project management and/or Six Sigma or similar quality program experience
  • Proficient in using Microsoft Office suite.

For further information, and to apply, please visit our website via the “Apply” button below.

Candidates must be resident in Malaysia, or have the right to work in Malaysia.

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