Business Services & Outsourcing Director - Service Charge Accounting - Bristol/London

Baker Street, London
Competitive salary
20 Jun 2022
20 Jul 2022
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant

Ideas| People| Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world.

Our clients are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and the owners and management teams that lead them.

We’ll broaden your horizons

The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don’t just advise on their specific business challenges, they open doors for other teams to provide our firm’s wider service offering. To succeed in this agile environment, you’ll need to demonstrate excellent problem-solving skills and initiative. In return, you’ll have the opportunity for progression, and the chance to develop in one of the industry’s most exciting and varied roles.

We’ll help you succeed 

The Service Charge Accounting team currently consists of one partner, one principal and one director. We are looking for an additional director to join the team to develop and implement the strategy through thinking ahead and proactively providing ways to grow and improve our business, taking initiative to deliver change and challenge strategic plans where necessary and help oversee the operational model. This is a strategic “hands on” role.


  • Support the senior management team to develop the strategy and implement the business plan.
  • Take leadership of own strategic focus area, setting strategic priorities, monitoring performance ensuring they are delivered to plan.
  • Lead a portfolio of clients, focusing on exceptional client service and efficient delivery of services. 
  • Completing quality control reviews on a large volume of service charge accounts and signing those accounts off in accordance with ISRE 2400 (revised)
  • Strong management of profitability of client portfolio, identifying out of scope work. Seek and implement innovative ways in which to improve financial performance.
  • Build strong relationships at the highest level within existing clients to generate new opportunities.
  • Undertake business development activities generating new opportunities by developing network contacts to manage a pipeline and sell services. Collaborating with other service lines.
  • Effectively manage business risk, constantly promoting the firm’s risk management policies and seek to improve quality at all times.
  • People management responsibilities covering resource planning and allocation, performance management, training and recommendations for promotion. 
  • Uphold our culture and act as a mentor to team members and provide coaching with a view to assisting them to achieve their personal career goals and link with business objectives.
  • Ensure there is clarity and commitment to our strategic direction across the team
  • Continue your own professional development throughout your career, building on your technical, leadership, project management and communication skills.

When you join us, we’ll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We’re looking for someone with:  

  • Significant experience of delivering audit or assurance services to major clients
  • Managing and developing qualified and non qualified staff i.e. coordinating staff projects, mentoring, counselling, appraising and recruiting 
  • Experience in identifying and delivering business development activities
  • Able to build productive and collaborative relationships both internally and externally
  • Proven experience in managing a wide portfolio of concurrent client and non client projects within a project management framework
  • Client at the heart of everything you do


  • ACA / ACCA qualified or equivalent
  • Ideally Practice experience
  • Residential and / or commercial service charge experience would be beneficial but is not necessary
  • We recognise that this opportunity may suit an individual seeking part-time hours and / or flexible working

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture.  From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

We can provide the best support for our clients and people when we’re working side by side.  Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another.  At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices.  BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences.  With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. 

Are you ready to join them?

For further information, and to apply, please visit our website via the “Apply” button below.

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