Associate Specialist, OpEx BPA, Service Solutions, HFS

Chicago, Illinois, United States
17 Jun 2022
28 Jun 2022
Contract type
Full time
Experience level
Qualified accountant

Job Description: Service Solutions, Hedge Fund Services, Northern Trust – Associate Specialist Operational Excellence Business Process Analyst (BPA)


The role involves working for Northern Trust Hedge Fund Services (HFS), a global fund administrator, specializing in complex hedge funds and alternative asset investments. The HFS Service Solutions team is seeking a Senior Consultant to improve service quality for HFS clients by collaborating with Shared Service teams and identifying and driving process improvements across Middle Office and Operations teams. This individual will be execution focused and use their strong knowledge of problem solving, project management, process documentation and relationship building to drive measurable improvement in client service quality, operational excellence, and employee satisfaction. Partners on the team are responsible for facilitating end-to-end process analysis and design with Shared Service teams, while also displaying an understanding of technical and operating challenges.

Key Responsibilities:

  • Partner with Shared Service teams to identify, document and prioritize business processes that are pain points and design initiatives that will help resolve the issue and bring forth change management methodologies to ensure understanding, adoption, and implementation by key stakeholders
  • Work with functional managers and practice leads to align on project goals, quantify impact metrics and ensure communication and smooth implementation of solutions
  • Clearly define appropriate scope of work (in-scope and out-of-scope)
  • Lead the execution of cross-functional and team-specific projects aligned to strategic goals by designing solutions to deliver business objectives, and identifying impact on business functions
  • Facilitate workshops designed to dissect and document problematic workflows and procedures to get to the root of the problem
  • Work with stakeholders to understand and document bespoke operational procedures and recommend changes for improvement- with emphasis on standardization, automation, and efficiency
  • Translating business processes into technical requirements within Jira for automation and streamlining initiatives
  • Work in tandem with the HFS Info Delivery and Business Tech Solutions teams, as well as the dedicated PM to operate as a “team of teams” to drive measurable change in the automation space, acting as the liaison with the Shared Service teams
  • Use sound judgement to escalate issues appropriately and timely, including solution options and associated impacts to drive effective decision making
  • Demonstrate critical thinking to anticipate and connect opportunities to drive the project forward and resolve challenges/escalations
  • Manage project closure responsibilities including project documentation, implementation of new processes, training and communication of best practices learned
  • Demonstrate leadership within the team; effectively lead meetings, drive agendas, set high expectations, hold SSG teams accountable for results, be proactive on execution and follow-up on takeaways
  • Understand the business functions, clients and products to effectively lead the team through change and solution issues
  • Display a balanced, cross functional perspective, liaising with the business and working with the team itself to improve efficiency, effectiveness and productivity in project execution
  • Display strong collaboration with others and high emotional intelligence to build productive and strategic relationships
  • Self-starter, performs independently with some supervision and coaching, leads and directs the efforts of team(s) to improve throughput
  • Viewed as a leader and influences peers, team, managers, other BAU teams
  • Minimum 8 years of experience in Business Process Analysis, Continuous Improvement or equivalent; demonstrated experience in process mapping, process optimization or process re-engineering
  • Minimum 8 years of industry experience with financial products, transaction lifecycle and/or fund administration functions
  • Must be a strategic thinker, an effective communicator and facilitator with strong analytical and presentation skills
  • Passion for both the client and employee experience, and embodies a continuous improvement mindset
  • Strong project management capabilities to keep multiple projects on task concurrently and accurately
  • Self-motivated critical thinker that can be a ‘change agent’ and drive organizational change
  • Experience with Microsoft PowerBI or Tableau data visualization software a plus
  • Experience with Excel Macros and programming languages a strong plus
  • Highly flexible and adaptable to change
  • Excellent oral and written communication skills
  • Strong analytical, organizational and problem-solving skills (“solutions-oriented” mindset)
About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally.With over 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why we are honored to receive the following awards in 2021:
  • Gender Equality Index MemberBloomberg
  • Top Financial & Banking CompanyBlack EOE Journal, Hispanic Network Magazine, Professional WOMAN'S Magazine
We’d love to learn more about how your interests and experience could be a fit with one of America’s best banks and most sustainable companies! Build your career with us and apply today.

For further information, and to apply, please visit our website via the “Apply” button below.

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