Alpha Client Service China, Senior Associate

Recruiter
State Street.
Location
Hangzhou, China
Salary
Not disclosed
Posted
09 Jun 2022
Closes
09 Jul 2022
Ref
R-706137
Contract type
Permanent
Hours
Full time
Experience level
Qualified accountant
  1. Ensure all client inquiries are logged and resolved in a timely and satisfactory manner
  2. Monitor client inquiry trends and recommend remedial actions that will improve ongoing client satisfaction
  3. Establish strong working relationships with the client, the other Alpha
  4. Client Service teams, and the internal operations teams providing services for the clients
  5. Ensure all daily and monthly services are delivered in accordance with relevant client SLA’s
  6. Produce monthly KPI reporting as required
  7. Participate in monthly client service reviews as required
  8. Contribute to team initiatives around audit and risk management
  9. Track daily activities and generate reporting for management review
Requirement:
  1. A Bachelor’s degree in Finance or Accounting preferred
  2. Proven track records in a client service, fund accounting, Middle Office, or Operations role within the Financial sector
  3. Solid understanding of the Investment Management industry
  4. Fluent English(Oral/Writing)
For further information, and to apply, please visit our website via the “Apply” button below.

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