Quality Specialist in Accounts Receivable (OTC) with English
- Recruiter
- Infosys Poland Sp. z o.o.
- Location
- Lódz (PL)
- Salary
- Adequate to your competencies
- Posted
- 03 Jun 2022
- Closes
- 03 Jul 2022
- Approved employers
- Approved employer
- Job role
- Accounts assistant
- Contract type
- Permanent
- Hours
- Full time
Requirements:
Solid English (min. B2)
About 1 year of experience in BPO
Quality Control Process Knowledge
Experience in handling service delivery quality / operational experience would be an asset
As additional advantage - understanding of Invoice to Customer (OTC) process
Responsibilities:
Performing quality checks on transactions
Root cause analysis, identifying corrective and preventive actions / structural improvements
Monitoring correctness and accuracy of quality checks performed by respective teams
Identifying improvements to the quality framework to increase quality across the processes
Support in collection of quality related artefacts - regular review and update
Support in SLA reporting
Conduct internal audits on adherence to work instructions
Conduct internal process audits, identify gaps in execution process steps
Maintaining cooperation with TLs, Ops Managers and Quality Lead/Manager with regards to quality related aspects
We offer to the candidates:
Working for prestige Client
Internal training program
Great atmosphere
Opportunity to take part in international projects and gain experience with various businesses
Set of social benefits to choose from
Opportunity to develop your career!