Client Services Supervisor, Senior Associate

Who we are looking for

An experienced Fund Administrative Professional to account for the day-to-day maintenance of assigned activities in a well-organized manner. Deliver the highest quality of client service and ensure appropriate KPIs are in place and understood.

As Registration Services Senior Associate you will

• Prepare trade packages with precise standards and resolve trade package related queries, audits and other ad hoc financial reports as required.
• Develop strong client relationships relative to fund of funds trade document management services component. Manage client inquiries and escalation. Support onboarding, conversions, and client change activities, ensure successful implementation and manages expectations. Assist in client meetings, presentations and conferences.
• Produce KPIs for functional team. Act as the escalation point for operational issues, providing technical expertise as needed. Track outstanding queries and issues; be detail oriented and prioritize effectively. Ensure queries are being managed in a timely and positive manner
• Ensure all activities are completed in line with internal standards and review as required; ensure appropriate policies and procedures are in place and adhered to by the functional team. Support continuous improvement forums enabling teams and peer groups to identify and recommend opportunities.
• Engage in an industry leading workforce. Drive personal and team improvements using all available resources. Promote a collaborative environment across businesses and jurisdictions, fostering change and innovation; always demonstrate a positive attitude to all instructed business related changes.
• Prepare and assist with internal reporting activities( risk\compliance, etc). Exercise discretion and judgment with regard to matters of significance such as identifying and implementing process improvements and driving project work to achieve efficiencies.
• Ensure self and team anticipates, monitors, actively manages and reports all risk and compliance issues, breaches and suspicious activities.
• Act in accordance with Risk Excellence and role model Ethical behavior and decision making.

What we value

These skills will help you succeed in this role

• Detail-oriented mindset, ability to spot and distinguish minute differences in documents
• A sense of accountability, a customer-service mindset, as well as a talent at problem-solving in a fast-paced, deadline driven and ever-evolving business environment
• Strong organization and prioritization skills in an environment where outstanding tasks are continuously being updated.
• An aptitude for influencing and effectively communicating ideas to team members, senior management, and clients
• Ability to work independently, to coach, mentor, and lead initiative
• A polished, professional outlook and manner

Education & Preferred Qualifications

• Prior fund administration experience
• Knowledge of Hedge Fund Products including Fund of Hedge Funds
• Exposure to hedge fund audits, Fund of Funds trading process, pricing, corporate action, cash/position reconciliations,side-pockets, and fee calculation
• Must have exposure to a variety of fund structures including master/feeders, domestic LPs/LLCs, offshore LTDs, and fund of funds
• Fund of Funds trading documents such as subscription document, redemption document and transfers forms knowledge is an advantage
• Knowledge of Private Equity funds would be an asset
• 3+ years of product knowledge; strong fund of funds trading documents knowledge a plus especially subscription, redemptions, transfers, proxy, corporate action
• Comprehensive procedural, technical and product knowledge of the Fund Administration business and Fund of Funds operations are required. This should be complemented with a strong understanding of Transfer Agency, Custody and Regulatory background to the Funds Industry.