Senior Manager - Product Specialist

Recruiter
State Street.
Location
Hyderabad, India
Salary
Not disclosed
Posted
27 May 2022
Closes
31 May 2022
Ref
R-699558
Contract type
Permanent
Hours
Full time
Experience level
Manager

Respond to requests for technical assistance via phone, email or in person (remotely or on-site).

  • Diagnose software issues and recommend the appropriate solution.
  • Analyze problems, answer questions and provide training related to the software.
  • Identify and test workarounds for bugs or deficiencies in the software.
  • Research issues dealing with third party software.
  • Follow a standard set of procedures and methods when responding to customer requests or inquiries.
  • Conduct research on questions and issues using available information resources and other product specialists.
  • Contribute to the continuous enhancement and improvement of support processes and methods.
  • Successfully handle “sensitive” issue related situations that affect the perception of how CRD resolves customer problems.
  • Manage special projects as required.
  • Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
  • Complete any other related task as assigned.

Education and Experience Requirements

  • 12+ years overall work experience in the world of Financial Technology
  • Four (4) year degree in a technical field such as Finance, Economics, Financial Engineering, Mathematical Finance or another relevant field
  • MBA or CFA or FRM is preferable
  • Thorough understanding of Trade Life Cycle and System Development Life Cycle
  • Experience in the Charles River application or any Order Management and Execution Management Systems is preferred
  • Prior trading support, Middle and Back Office Operations, Fund Accounting or Trading experience is highly preferred.
  • Advanced working knowledge of Fixed Income, Derivative and Equity financial instruments
  • Prior experience of interacting with Portfolio Managers, Traders, Brokers is preferred
  • Strong communication and interpersonal skills, written and oral; confident in interaction with senior stakeholders.
  • Strong analytical skills including process analysis. Very strong interest in the underlying detail of the analysis is a must.
  • Demonstrate excellent process and project management skills.
  • Ability to organize, prioritize, balance key tasks and manage time effectively.
  • Comfortable facilitating project working groups and possesses strong data gathering skills.
  • Must be customer driven, have the ability to work within a team environment, and be focused on providing a high quality of service to the customer.
  • Good understanding of SQL
  • Working in the Eastern standard time zone is a must as this role is to help US Clients.
For further information, and to apply, please visit our website via the “Apply” button below.

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