Client Service Specialist, Associate 2

State Street.
Quincy, Massachusetts
Not disclosed
26 May 2022
26 Jun 2022
Contract type
Full time
Experience level
Qualified accountant

Who we are looking for

The ideal candidate will have excellent communication skills (verbal and written) and be able to work in a fast paced environment. Individual will be responding to corporate action inquiries from both internal and external clients (Asset owners and Investment Managers). The candidate should have the ability to handle complex issues and escalate as needed while acting with a sense of urgency. Identify and report all risk and compliance issues, breaches and suspicious activities. Candidate should demonstrate the ability to comprehend market changes and the impacts to our customers.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As a Client Service Specialist you will

  • Resolve a broad range of corporate action questions a variety of requests for internal and external clients
  • Accountable for quality, accuracy and timeliness of results
  • Collaborate with internal and external groups to identify, analyze and resolve issues
  • Maintain working knowledge of processing activities
  • Communicate professionally and timely while utilizing proper method of communication with business units and clients
  • Support the client service experience for internal and external clients

What we value

These skills will help you succeed in this role

  • Individual should possess strong critical thinking, problem solving, and decision making skills
  • Demonstrate ability to multitask, ensure accuracy and execute against pre-determined deadlines

Education & preferred qualifications

  • Bachelor’s degree or equivalent work experience and a focus in Finance or related field preferred; 1-2 years of related experience
  • Knowledge of Microsoft Office Products

Additional requirements

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Work, Live and Grow.

We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

Inclusion, Diversity and Social Responsibility.

State Street is an equal opportunity and affirmative action employer.

COVID-19 Protocols: Complying with State Street’s COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc.

For further information, and to apply, please visit our website via the “Apply” button below.

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