Alpha Portfolio Services, Assistant Vice President (Hybrid)

State Street.
Sacramento, California; Berwyn, Pennsylvania
Not disclosed
26 May 2022
30 May 2022
Contract type
Full time
Experience level

Who we are looking for

The Enterprise Business Solutions (EBS) team provides support to both the Client Account Manager and Investment Operations Teams in terms of creating and running our operational control framework. The role will interact with the client and internal SSC parties in identifying an issue as well as managing that a suitable resolution is found and communicated to the Client. The role is supporting a Multi-Client Relationship and Operational Teams in multiple locations. The role will manage all clients engaged with the Alpha Enterprise Business Support Team.

Be part of a large team that completes daily accounts review to confirm health of portfolios for trading, reporting and performance. Monitors assigned accounts for issues associated with cash, settlements, ad-hoc processing, and client reporting and performs pre/post cycle reviews. Expected to work independently to build and improve the operational functions the team completes. This person will be highly regarded with an excellent track record in his or her current environment and must be a strong decisive results-oriented individual who can develop and manage relationships across the company with a wide variety of partners based on trust, teamwork and knowledge.

Why this role is important to us

The team you will be joining is a part of a global, cross-divisional group supporting State Street Alpha. State Street Alpha redefines the common definition of ‘alpha’ to mean powering better performance and outcomes at every point on the investment lifecycle and is the first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses.

Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for.

What you will be responsible for

  • Perform daily checks on file deliverables to the clients and investigate discrepancies and ensure daily resolution of identified queries.
  • Perform an overview function for the Shared Services functions identifying operational trends issues and areas for improvement.
  • Assist the team in handling and resolving issues involving all operational and various IT areas (e.g. Asset servicing Trade Operations Client Reporting)
  • Perform management duties as it relates to subordinate staff or direct reports such as workload allocation, mentoring, training, and performance reviews.
  • Work independently to research and resolve problems considering multiple avenues for resolution.
  • Conduct special/ad-hoc reports as required
  • Complete system testing for Change Control enhancements
  • Maintain clear and effective communications with immediate colleagues and management
  • The position will require the ability to analyze, diagnose, design and implement solutions to data quality issues.
  • Liaise with colleagues within the Sacramento, Berwyn, London, Hangzhou and India SSC offices and divisions globally, where required, for query resolution
  • Act as the main point of contact for client queries relating to the Recordkeeping system and client file deliveries are tracked with proactive management to ensure timely response and resolution
  • Perform key Record Keeping System functions
  • Assist in the set up and transition process of new client accounts
  • Support and provide analysis for Client Change Request items impacting the enterprise processes and operating models

What we value

These skills will help you succeed in this role

  • SQL writing experience highly desirable or willingness to learn immediately.
  • Must be self-motivated adaptable and show initiative in different circumstances and under pressure.
  • Strong interpersonal, organizational, and attention to detail skills.
  • Flexibility in working outside of your responsibilities and areas of expertise.
  • Must be deadline oriented with the ability to provide technical expertise to resolve daily problems.
  • Excellent analytical skills.
  • Able to communicate effectively with clients and colleagues at all levels
  • Great teamwork skills, ability to build and develop a high quality team.

Education & preferred qualifications

  • Undergraduate degree in Accounting, Finance, or Business Technology.
  • SQL writing experience highly desirable or willingness to learn immediately.
  • Microsoft Office Suite Literate – Word, Excel, PowerPoint
  • Previous experience with Charles River Development software a plus.
  • Knowledge of securities language preferred.
  • Minimum 5-7 years of Middle Office and/or Front Office support experience.

Additional requirements

Flexible working hours may be required.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

COVID-19 Protocols: Complying with State Street’s COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc.

For further information, and to apply, please visit our website via the “Apply” button below.

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