Account Manager, Institutional Trust
- Recruiter
- Northern Trust
- Location
- Chicago, Illinois, United States
- Salary
- Unspecified
- Posted
- 26 May 2022
- Closes
- 17 Jun 2022
- Ref
- 96056
- Contract type
- Permanent
- Hours
- Full time
- Experience level
- Manager
Job Title: Account Manager, Institutional Trust
Description:
Responsible for coordinating the account administration for institutional trust and custody clients. Maintains the account including record keeping, responds to client inquiries, produces reports and oversees transaction processing.
Key Responsibilities:
- Coordinates the account administration for institutional trust and custody clients.
- Receives service requests from clients and partners; executes daily client activity, oversees transaction processing, handles inquiry resolution, obtains appropriate documentation, and ensures systems information is up-to-date.
- Oversees development of appropriate action plans for client activities and ensures execution and follow-up.
- Coordinates with servicing team on execution of client activity, communicating with client and vendors as appropriate.
- Performs WEBEX or face to face Demos on the WCM/TOE systems for new and existing clients.
- Documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.
- Develops clear understanding of clients'' need behind service requests and communicates to service partners. Obtains appropriate information from partners and client to facilitate service changes or transactions.
- Assists client service and relationship managers with specific projects as needed.
- Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.
- Monitors trust operations and accounting activities to ensure that all necessary reports, documents, tickets, etc. are processed to facilitate client services.
- Ensures accurate new account set up for Mid-Market clients.
- 3-5 years experience in financial accounting/business fields, with client servicing background.
- Knowledge of trust operations and accounting systems usually acquired through related experience is needed to administer master trust and custody accounts.
- General business knowledge is required to oversee client transactions.
- Analytical skills, required to identify and resolve account issues.
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